New students

If you’re starting a course at UWE Bristol from September onwards, please follow the process below to register with the Wellbeing Service.

Returning students

If you have previously registered with the Wellbeing Service, you will already have a secure record set up. You do not need to register again.

If any of your contact details have changed since you first registered, please contact the Wellbeing team and let them know.

What you need to do

  1. Step 1

    • You will need your UWE student username and password.
      • User name: If your name was ‘Jane Anna Bloggs’, your username might have the format ‘ja3-bloggs’.
      • Password: The password for your username will have been emailed to you when you first started at UWE Bristol, and you will have been asked to change it.
    • If you have forgotten your password please contact IT. If you're a new student and wish to discuss wellbeing support before registration, please contact us.
    • You will be asked personal details. 
    • You may want to find a quiet space.
  2. Step 2

    Please note: You do not need to re-register with the Wellbeing Service each academic year. If you have already registered but your details have changed, please let them know when you book your appointment.


    The online registration form, which takes approximately five minutes to complete, is made up of three sections. You don’t have to complete all sections at once – you can come back later to complete the rest. We will securely delete any part-completed forms after seven days of inactivity.

    • User name: If your name was ‘Jane Anna Bloggs’, your username might have the format ‘ja3-bloggs’.
    • Password: The password for your username will have been emailed to you when you first started at UWE Bristol, and you will have been asked to change it.


    If you're unable to complete the online registration form, you can submit a paper registration form which you can print out or collect. For security reasons, if you post your form please only include your eight-digit student number and initials and not your full name on the form. Please post or deliver your registration form to:
    Wellbeing Service
    2FC 50 (Felixstowe Court)
    UWE Bristol, Frenchay Campus
    Coldharbour Lane
    Bristol, BS16 1QY

    If you need assistance, please contact us.


  3. Step 3

    We will usually contact you the following working day via email for further instructions about how to book your initial triage appointment. Paper forms may take slightly longer to process.

    Please check your emails regularly (including your junk mailbox) for contact from us in regards to booking your first appointment. It will be sent to the primary email account you gave on your registration form).

    Sometimes we will call you after receiving your application to help you set up an appointment. If we do call you it will be from a withheld or private number.

    If you have not heard from us within three to four working days of your application, please call us on +44 (0)117 32 86268 in order to set up your appointment. It may be that the invitation email wasn’t received or went to your junk folder.

    If this is the case, we will welcome a call from you to set up your triage appointment.

    Please note: During the Christmas and Easter vacation periods, we will not review forms until we return following the UWE Bristol closure. 

  4. Step 4

    A triage appointment is an initial assessment of your needs with one of our Senior Wellbeing Practitioners. The appointment will last 50 minutes and is an opportunity to talk about your current situation, set goals for yourself and plan what other support may be useful for you to access.

    Please note that waiting times for appointments can vary depending on the time of year and your own timetable flexibility. However, you should be able to get an appointment within two weeks of applying.

    If you would prefer an appointment earlier than the one offered to you, you can also ask to be placed on our cancellation list for appointment cancellations.

Data protection

Will you share my information?

When you apply to the Wellbeing Service, you will sign a Privacy Statement – please read this statement for full guidance on how your information is stored.

We will not share information about your accessing the Wellbeing Service, or any content from your sessions, with other departments, services, family or friends.

If we feel sharing information would be useful, we will contact you directly to ask you to sign a consent form gaining your explicit permission to be able to do so.

In some exceptional circumstances, in which we have serious concerns about you or someone else, we are able to share information with your GP or other NHS services, guided by the British Association for Counselling and Psychotherapy (BACP) ethical framework.

How do I access my records?

Please read our guidance on accessing your records

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