Student wellbeing app: 24/7 support

Get support fast

Download the wisdom app to contact a counsellor

Enter the UWE student code MHA261053 in the app when prompted. Select the contact tab to get instant help by call, chat or video, or you can request a call back.

Download on the App store
Get it on Google Play

Support available on the app

The Wisdom app offers:

• Free and immediate access to qualified counsellors 24/7.
• Live chat, video call, telephone or request a call back.
• Interpreters and Translation Services in over 240 languages.
• Relay and British Sign Language (BSL) - Supporting those who are deaf, hard of hearing or speech impaired.
• Fitness videos, meditations and recipes.
• Self-help resources, money management and much more.

Talk to advisors and counsellors

Experienced advisors and counsellors you can reach through the app can support you with a range of issues, including:

• Stress, anxiety and low mood
• Family issues
• Bereavement
• Financial wellbeing
• Childcare support
• Relationship advice
• Domestic abuse
• Legal information and consumer issues
• Medical information
• Alcohol and drug issues
• Tenancy and housing concerns.

Free access 24/7

All UWE Bristol students can access the service free of charge, 24 hours a day, seven days a week. You can access support through live chat or video chat from anywhere in the world and there’s no limit to how often you can access support.

You can continue to use the service for up to three months after graduation.

Everything you share is confidential and will not be passed on to UWE Bristol or external services unless there is a serious concern for your safety or someone else’s.

Structured counselling

Structured counselling is available in person, by phone or via video chat. You can access up to six sessions per issue, per year.

The service also offers counsellor matching, helping you connect with someone who best fits your needs and preferences. You will receive a clinical assessment first to ensure structured counselling is the right support for you.

Face-to-face counselling

Face-to-face counselling is available seven days a week from 08:00 to 20:00.

Counsellor matching is completed within two working days and your first session can usually be arranged within three working days.

Specialist advisors

Specialist advisors are available from 09:00 to 21:00.

Advisors are experts in legal rights, responsibilities and housing issues. They’ll listen to your situation and offer practical guidance. They may refer you to external services to ensure you get the best support. If you know you want to speak to an advisor, just let the service know when you get in touch.

Working alongside Health Assured

Alongside other University support services, we're collaborating with Health Assured to provide all students with access to a 24-hour confidential helpline and digital resources. These resources aim to assist you in navigating through any challenges or issues you may face.

How Health Assured process your data