Wellbeing, emergency and crisis information

Immediate action is required

If immediate action is required, call 999.

Immediate action is needed if:

• Someone’s life is at immediate risk 
• You do not feel you can keep yourself or someone else safe from immediate harm.

After you have called 999, please advise the University so that we can support the Emergency Service response.

Tel: +44 (0)117 32 89999

If urgent advice is needed

Call NHS 111.

If you or someone you know is experiencing a mental health crisis:

1. Call NHS 111
2. Select option 2 for 24/7 access to crisis mental health support.

24-hour access to support in non-emergency situations

There is a range of 24/7 non-emergency support available.

You can download the Wisdom app to contact a counsellor, enter the UWE student code MHA261053 in the app when prompted. Select the contact tab to get instant help by call, chat or video, or you can request a call back.

University support following an emergency or crisis

Please notify the University in the event of a crisis, emergency or serious concern for the health or safety of a student.

Tel: +44 (0)117 32 84000

This line is open 08:00 to 18:00, Monday to Friday.

This line is not an emergency response line but colleagues will be on hand to help with follow-up support once the immediate emergency or crisis has been contained.

We will ask which of the following services you have already spoken with:

• 999
• 111
• 24 Hour access to support helpline

If you are travelling overseas

If you are travelling overseas for UWE Bristol study or other university activity, you may be able to seek help via the IMG Emergency helpline.

Please see UWE Bristol travel cover summary 2025-26 (PDF).