Health and wellbeing guide for parents, supporters and friends

What you can do, things to look out for and university support networks.


The transition to university can present several challenges for students adjusting to independent living, academic, and social life, without the comfort of close friends and relatives.

Common issues that many students find difficult include:

  • shared accommodation
  • independent living
  • homesickness
  • making new friends
  • course content.

Over time you may find that the initial difficulties faced by the student settle with the support of those around them.

For further details regarding how you can provide support, please view our information on preparing students for university life.

What can I do?

  • Be supportive
  • Help to manage expectations
  • Listen and take time to talk
  • Reassure that anxiety is normal
  • Talk through personal goals
  • Encourage to seek support

The Look After Your Mate guide from Student Minds has some really helpful information and resources for people supporting others with mental health difficulties.

There are some instances in which the student may need support from the Wellbeing Service. If you think that the student you are concerned about could benefit from wellbeing services, please ask them to look at the support options and encourage them register with the Wellbeing Service.

  • In term time, we are open Monday to Thursday 08:30-17:00 and Friday 08:30-16:30.
  • Outside of term time, we are open Monday to Thursday 08:30-16:30 and Friday 08:30-16:00.

You can contact us at +44 (0)117 32 86268 or

Things to look out for

You may have cause for concern, or strongly suspect something is wrong, if you become aware of any of the following:

  • wanting to go home every weekend
  • persistent emotional behaviour
  • a close bereavement affecting study
  • missing classes and deadlines
  • poor self-care.

We are happy to listen to your concerns. Please contact the Wellbeing Service on +44 (0)117 32 86268 to arrange to speak with a Duty Practitioner.

Your call will be triaged by the Wellbeing Administration team and there may be a wait for a return call depending on demand in the service that day. However, we will endeavour to contact you as soon as possible that day.

Please bear in mind this is a confidential service. If the student concerned is accessing the Wellbeing Service, we are not able to disclose information due to data privacy.

The Samaritans have resources to help if:

University support network

UWE Bristol has a large network to support students whilst they complete their studies including:

  • Accommodation Managers
  • Student Support Advisors
  • Peer Assisted Learning
  • Information Point Advisors
  • Disability Advisors
  • Security and Campus Police.

All of these services are available to students to help them feel safe, secure and supported at the University.

Emergency and out-of-hours contacts

If you are a parent, carer or family member with urgent concerns about the welfare of a UWE Bristol student, please call:

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