Which services are available?

The following will be available during the closure period.

  • Accommodation staff
  • Campus libraries
  • IT support
  • Security staff
  • 24/7 student support

Building closures on Frenchay Campus

  • Q Block will be closed for the entire festive period.
  • R Block will be closed for the entire festive period due to planned maintenance works.
  • Z Block will be open only on Saturday 20 and Sunday 21 December and Saturday 3 and Sunday 4 January; it will be closed for the remainder of the festive period.

What's on?

Student Life will be running games and activities throughout the university closure period on Frenchay Campus (with the exception of 25 to 26 December and 1 to 2 January).

Come along, stay connected and make the most of the break!

View Student Life events

Plus check out events on campus and across the city during the holiday period.

View our events diary

What’s on Bristol

Accommodation opening times

Please inform Accommodation Services if you plan to remain on site over the holidays.

Our customer service desks will remain open but will be closed on Christmas Day and Boxing Day. Normal opening hours will operate up to and including Sunday 21 December and then from Saturday 3 January.

If you have any questions, please get in touch – drop in or call:  +44 (0)117 32 83601

Customer service desk opening times

Frenchay Campus

N Block (2N02 - at the back of OneZone)

  • Monday 22 to Wednesday 24 December: 11:00 to16:45
  • Thursday 25 and Friday 26 December: closed
  • Saturday 27 December to Friday 2 January: 11:00 to 16:45 

Cotswold Court

  • Monday 22 to Wednesday 24 December: 11:00 to 16:45
  • Thursday 25 and Friday 26 December: closed
  • Saturday 27 December to Friday 2 January: 11:00 to 16:45 

Glenside Campus (1H29)

  • Monday 22 December: 15:00 to 16:45
  • Tuesday 23 to Sunday 28 December: closed
  • Monday 29 December: 14:30 to 16:45
  • Tuesday 30 December: closed
  • Wednesday 31 December: 15:00 to 16:45
  • Thursday 1 January: closed
  • Friday 2 January: 15:00 to 16:45

When our customer service desks are closed, you can contact our Campus Support team for any urgent issues  +44 (0)117 32 86404.

Catering

Find up-to-date opening hours for catering outlets on UWE Bristol campuses.

Library

  • Campus libraries will be open but not staffed. Check Library opening hours before visiting.
  • You will need your student ID card to gain access to the Library and to borrow books.
  • Our 24/7 live chat service Ask a Librarian will be available to help with research questions.

Library staff will respond to any questions that need extra help from Monday 5 January 2026.

Health and wellbeing services

During the closure period, 24/7 student support will be available.

Wellbeing Service

Our Wellbeing Service will be closed from Friday 19 December 2025 until Monday 5 January 2026. 

Please access the support below during this time.

Health Assured student support helpline

If you want to talk to someone, you can access a free helpline which you can call for support any time (it's open 24/7) on +44 (0) 800 028 3766.

Your call will be answered by a trained counsellor, and they are able to offer in the moment support and act as a listening ear for a range of issues such as bereavement, stress and anxiety, family issues, exam worries and any other concerns you may have.

Crisis support

In an emergency, call 999, attend A&E or call the 24/07 NHS Mental Health Crisis Response Line on +44 (0) 800 012 6549.

Wisdom app

You can also download Wisdom, an app which offers wellbeing resources and interactive features to support wellness.

It offers a variety of resources and interactive features to support your overall wellness. You might enjoy the Wellbeing trackers, four-week health plans, mini health checks, fitness videos, meditations, recipes and more. Select the contact tab to get instant help though live chat or video call to a counsellor.

Download the Wisdom app and then enter this exclusive UWE Bristol code MHA261053.

Centre for Sport 

  • Friday 19 December: usual opening hours
  • Saturday 20 to Sunday 21 December - 09:00 to 15:00
  • Monday 22 December: 12:30 to 17:30
  • Tuesday 23 December: 09:30 to 14:30
  • Wednesday 24 to Sunday 28 December: closed
  • Monday 29 December: 09:30 to 14:30
  • Tuesday 30 December: 09:30 to 14:30
  • Wednesday 31 December to Thursday 1 January: closed
  • Friday 2 January: 12:30 to 17:30
  • Saturday 3 to Sunday 4 January: closed

Where to go if you have a problem

24/7 security support

Campuses will be staffed by our Security Team at all times. If you have a problem on any campus call: +44 (0)117 32 86404.

Emergencies on campus

If there’s an emergency on campus, call +44 (0)117 32 89999.

Staff are available to help 24/7 every day of the year and will call the emergency services for you if required.

Student support

Please see Health and Wellbeing section above.

IT support

Our AI chat, in-person web chat and phone lines will remain open 24 hours a day over the closure period. Emails will be responded to from Monday 5 January 2026.

You can chat with us and find further IT information at IT Service Desk

Student services

If you need to talk or raise a concern about yourself or a friend, 24/7 student support is available. If you need further information, the Information Points open on Monday 5 January 2026.

Assessment support

Any initial assessment deadlines that are scheduled during the closure will be amended to Monday 5 January 2026.

Before the closure

Please check Blackboard for specific details for your modules. 

If you need clarity on assessment deadlines before the closure, please talk to a Information Point adviser before the University closure period.

During the closure

If you encounter unexpected difficulties which affect your ability to do an assessment, you can make use of the late submission window. During this window, you can submit your assignment without penalty.

If the original deadline occurs shortly before the University closure period, the late submission window or deadlines for a reasonable adjustment may fall during the University closure period, please check Blackboard for specific details. 

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