Contact the IT Service Desk

Details you'll need when contacting us

When contacting the IT Service Desk, please have the following information ready to assist us with your query:

  • your UWE Bristol username and/or student number
  • your UWE Bristol computer name and if it is a printer problem the serial number of the printer
  • details of the problem including any error messages and when it last worked.

Before contacting us, please check the Service Status Hub for known incidents and unplanned interruptions.

Self-service

The IT Online self-service portal allows you to make standard requests, search knowledge and track tickets that you have logged.

IT Online

Email us

Email us on: itonline@uwe.ac.uk

We aim to respond to emails as quickly as possible within core hours. During busy periods it may take up to five working days.

For emergencies or suspected GDPR data breaches, please phone the IT Service Desk.

Make sure you have the details we need to answer your query.

Phone us

Call us on +44 (0)117 328 3612 or internal ext. 123.

Core hours

  • Monday Thursday: 08:30-17:00.
  • Friday: 08:30-16:30.

Out of hours support

If the out of hours team are unable to resolve your query, they will hand it over to the core hours team to resolve.

Make sure you have the details we need to answer your query.

Visit us in person

All IT Service Desks on campus are closed until further notice.

Please contact us via self service, email or by phone.

Support for personal devices

We can offer only limited help for issues with personal devices. We cannot provide any data/system recovery, configuration changes, hardware or software support, fixes or repairs.

We are happy to try and diagnose and/or offer guidance or advice. Contact us using one of the methods above.