Wifi and remote access

Before connecting to the network please:

• register with UWE Bristol
• obtain your UWE Bristol username and password
• set up an authentication method on your Microsoft security profile
• download and install the eduroam Configuration Assistant Tool (CAT)
  Please note: you'll need a wired, wifi, 4g or 5g mobile network connection to download eduroam CAT.
• access the myUWE Student Portal
• access your UWE Bristol email
• read the information security policies.

On campus

eduroam - If you have your own device, you can access the UWE Bristol network and UWE Bristol filestore by connecting to eduroam.

Computer labs - Computers and printers in the computer labs provide access to all of the University's digital platforms and resources, including:

• the internet
• UWE intranet
• Library online services
• myUWE (the Student portal)
• Blackboard (course materials)
• UWE Bristol email (Student email system via myUWE)
• Microsoft Office 365
• your UWE Bristol homespace and shared network drives (such as H: Drive and S: Drive).

From home

Connect to the internet and use a web browser to access UWE Bristol online resources for access to:

• myUWE (the Student portal)
• Blackboard (course materials)
• UWE Bristol email (Student email system via myUWE)
• New Library Search (for accessing journals and databases etc)
• XA (eXternal Access) for accessing your files saved on the UWE Bristol network (such as H: Drive and S: Drive).

The eduroam service provides wireless internet access for UWE Bristol students and visitors from participating institutions. See the information and video below for guidance.

UWE Bristol students can also access other universities' eduroam service.

Please note: ensure eduroam is working correctly on your devices at UWE Bristol before visiting other institutions.

Which wifi network to use

To connect your device to eduroam, download and install the eduroam Configuration Assistant Tool (CAT).
Please note: you'll need a wired, wifi, 4g or 5g mobile network connection to download eduroam CAT.

It's a one-time installation process using your UWE Bristol username and password:

• Username: your UWE Bristol username followed by '@uwe.ac.uk' (for example, an2-other@uwe.ac.uk)
• Password: your UWE Bristol password

Further information can be found via configure your device for eduroam.

Multi-factor authentication (MFA) is an additional layer of security that helps to secure your account by ensuring it is you trying to sign in.

Setting up multi-factor authentication

• You will need to use the Microsoft Authenticator app or a valid phone number (mobile or landline).
• Repeat the set up process to add additional methods of verification.

Please note: if you only have one method of verification set up and your MFA device is not available (eg no battery, stolen) you will not be able to sign in to a service that requires MFA.

As part of the setup process, you will also be able to remove devices from your account (lost, stolen or changing personal devices).

Set up MFA

Responding to multi-factor authentication notifications

• Mobile app - tap the notification or open the Microsoft Authenticator app on your phone and tap approve or reject.
• Text message - type the code received by text message into the login screen.
• Phone call - answer the call and press the hash key (#) to confirm.

If you haven't tried to log in but receive a MFA notification, you should either reject it or take no action.

If you receive unexpected alerts often, check whether you have any apps running in the background or on other devices. If you can't identify the source, contact the IT Service Desk for advice.

What to do when changing personal devices

If you use the Microsoft Authenticator app, you will need to remove your UWE Bristol account from the app before moving to your new device:

1. Open the Microsoft Authenticator app.
2. In the menu options, select Edit accounts.
3. Remove your UWE Bristol account.

Now you can download the Microsoft Authenticator app onto your new device and add your UWE Bristol account.

If you do not use the Microsoft Authenticator app, no action is required when changing devices. Authentication using your phone number will continue to work across devices.

The UWE Bristol XA service provides access to your personal H: Drive and shared S: Drive.

To access the XA service:

1. Go to https://xa.uwe.ac.uk.
2. Enter your UWE Bristol username and password.

Access XA

If you want to access the UWE Bristol network, you will need to use the UWE Bristol XA (eXternal Access) service, once logged into Glide (wifi).

For information and support on the UWE Bristol residential network, please contact Glide.

Before connecting to eduroam while visiting other participating institutions, please follow the guidance below:

• ensure your device is correctly set up to work in UWE Bristol on eduroam
• check the website of the institution you are visiting to see if you need to amend any settings (for example network proxy settings)
• read over the policies below.

eduroam provides simple, easy, secure connectivity from thousands of hotspots across more than 100 countries. Find out more via the eduroam website.

Acceptable use policies

By connecting to eduroam at another institution, you agree to abide by:

• the visited institution's acceptable use policies
• JANET's eduroam policy
• UWE Bristol's information security policies, including the acceptable use policy.