Scheduled interruptions of UWE Bristol IT Services

Details of the periods that IT Services schedules possible interruptions to services.

IT Services works to minimise the impact of improvements, changes and maintenance. Here you will find details of the periods that IT Services schedules possible interruptions to services.

IT Services tries to keep you as informed as possible about what work we are carrying out and how it will affect you. To check for any known incidents or unplanned interruptions, and details of what we are doing, when it will happen and what the impact is on IT service provisions, please see the IT Services Status Hub.

Types of interruptions

Weekly "at risk" periods

These take place Tuesday mornings between 07:00 and 10:00. We continue to use the at risk periods on a Tuesday morning to minimise long term outages and carry out upgrades and essential works.

During these times, the overall IT system will operate as normal. However, particular services or portions of the network may be taken out of service so that security patches, operating system upgrades and bug fixes can be applied.

Maintenance weekends

Maintenance weekends involve the shutdown of most, if not all, of IT Services provisions to students and staff.

Dates of agreed maintenance weekends:

Start Finish
16:30 - Friday 11 December 08:30 - Monday 14 December

How maintenance weekends will affect you

During the shutdown weekends, there will be no centrally managed IT service. This includes all the IT services such as:

  • Blackboard
  • eduroam
  • Electronic Library Databases and Services
  • email systems (including Microsoft Outlook)
  • myUWE (portal)
  • UWE Bristol External Access (XA)
  • UWE Bristol Network (LAN)
  • web
  • operating systems.

Services affecting students only:

  • internet access units
  • the residential network (Studentcom)
  • 24-hour PC lab in room 2B017 on Frenchay Campus
  • all other PC Labs.

Services affecting staff only:

  • Agresso
  • Business Objects (Business Intelligence)
  • Central Audio Visual services
  • CRM (Customer Relationship management)
  • ISIS2
  • Kinetics
  • Skype for Business (Lync)
  • SharePoint
  • SITS -Admit
  • telephones.

 

Other essential work

While IT Services will work within the weekly “at risk period” and maintenance weekends, there may be times where we need to carry out essential maintenance to ensure continued service and minimise the disruptions to students and staff.

If you require more information about any of the above work that is being carried out, please contact the IT Service Desk.