Repairs request
Contact accommodation@uwe.ac.uk if you need to request repairs. Your request will be dealt with when our Customer Service Desks are open.
- N Block (2N09): 07:00-19:00
- Mendip Court: 13:00-19:00
- Wallscourt Park: 11:00-17:00.
How to report by phone
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Step 1
If you are planning to phone in your repair request, please be ready with as much information as possible about the problem – what needs repairing, what is wrong with it and where is it located?
We will also need your contact details - your name, student ID, accommodation address, a telephone number and email address.
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Step 2
All students have access to an online flat maintenance tracker, where you can view and check the live status of any jobs reported in your property. You can log in to the maintenance tracker.
To find out how quickly we will arrange for the work to be done see our repairs service standards.
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Step 3
Repairs and planned maintenance will be completed by UWE Bristol approved contractors. If you have reported a fault you should expect a contractor to visit. You do not need to be present in the property and Accommodation Services will issue a key for access directly to the contractor. A calling card will be left in your room when a contractor enters your room/property.
Emergency repairs
If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please use the emergency repairs contact details below and follow the instructions:
- open all doors and windows to ventilate the property
- do not turn on/off any electrical switches
- extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition/sparks
- if there are any electrical security entry phones/locks, please open door manually.
Emergency repairs contacts
Emergency repairs for Frenchay Student Village, Wallscourt Park, Glenside or The Hollies should be reported in person or by telephone to the N Block Customer Service Desk (2N09) +44 (0)117 32 83601, Customer Service Desk at Mendip Court +44 (0)117 32 86233 or Wallscourt Park +44 (0)117 32 87364.
If you are unable to contact a Customer Service Desk, telephone the University emergency number on +44 (0)117 32 86404.
Do not report emergency repairs via email or the Accommodation enquiries web page.
Repairs service standards
We prioritise maintenance depending on urgency. View repairs service standards, including emergency repairs, for UWE Bristol accommodation students.
Repairs service standards
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