Repairs request

You can request and track your maintenance and pest control requests via the student repairs portal.


Student repairs portal
Kitchen sink in student accommodation

How to report a repairs request

  1. Step 1

    Make sure you give as much detail as possible in the request including:

    • what needs repairing
    • what is wrong with it
    • where is it located?

    We will also need your contact details – your name, student ID, accommodation address, a telephone number and email address.

  2. Step 2

    All students have access to an online maintenance tracker. You can log in to view and check the live status of any jobs reported in your property.

    To find out how quickly we will arrange for the work to be done see our repairs service standards.

  3. Step 3

    Repairs and planned maintenance will be completed by UWE Bristol approved contractors. If you have reported a fault you should expect a contractor to visit. By requesting a repair, you are giving UWE Bristol and our contractors permission to enter your flat, bedroom and bathroom.

    You do not need to be present in the property and Accommodation Services will issue a key for access directly to the contractor. A calling card will be left in your room when a contractor enters your room/property.

Emergency repairs

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance. Use the emergency repairs contact details below and follow these instructions:

  • open all doors and windows to ventilate the property
  • do not turn on/off any electrical switches
  • extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition/sparks
  • if there are any electrical security entry phones/locks, please open door manually.

Emergency repairs contacts

Emergency repair requests should be made at the nearest Customer Services desk:

  • Student Village residents – Cotswold Court desk
  • Wallscourt Park residents – N Block reception (2N02)
  • Purdown View residents – Cotswold Court desk or N Block reception (2N02)
  • Glenside and The Hollies residents – 1H29, Glenside Campus

Opening hours

  • Cotswold Court: Monday to Sunday 11:00-16:45
  • N Block (2N02): Monday to Friday 11:00-18:45, Saturday to Sunday 11:00-17:45
  • Glenside: Monday, Wednesday, Friday 16:00-18:45, Sunday 15:00-17:45

If you are unable to contact a Customer Service desk, telephone the University emergency number on +44 (0)117 32 86404.

Do not report emergency repairs via the repairs portal or email.

Repairs service standards

We prioritise maintenance depending on urgency. View repairs service standards, including emergency repairs, for UWE Bristol accommodation students.


Repairs service standards
The front of Frenchay Campus accommodation

You may also be interested in

Two staff members at accommodation help desk

Accommodation enquiries

The UWE Bristol accommodation team are here to help you so please get in contact with us if you would like further assistance.

Students eating at a table in their accommodation

Terms and conditions 2025/26

Terms and conditions for residents whose current Licence Agreement expires by 30 August 2026.

People walking outside accommodation

Service standards

The service standards which we aim to meet for students living in UWE Bristol accommodation.

The front of accommodation at Glenside

Inspections and safety checks

We carry out routine safety checks, cleanliness inspections and fire drills.