Help and advice with accommodation.
Speak to a member of the accommodation team
We are here to help, so please get in touch if you have questions or need any support.
Have a query about the Student Village, Wallscourt Park, Carroll Court, Glenside or The Hollies?
Have a query about Blenheim, Phoenix Court, Nelson and Drake, Marketgate or Cherry Court?
- Please email email@example.com
Have a query about Transom House?
- Please email firstname.lastname@example.org
Have a query about Tower?
- Please email email@example.com
Any faults or problems?
We do our best to make sure your accommodation is in good order when you move in. However, if you experience any problems, or find faults when you first get here, please report them to us:
On Saturday 10 October - Monday 12 October between 09:00 - 19:00, please call +44 (0)117 32 83601. After this time:
If you have an urgent maintenance issue between between 07:00 - 19:00, please contact your customer service team;
- Cotswold (Student Village and Carroll Court residents) from 07:00–19:00: +44 (0)117 32 86227
- Wallscourt Park (Wallscourt Park, Glenside and the Hollies residents) from 07:00–19:00: +44 (0)117 32 87364
- For urgent issues outside of these hours, please contact the Security Control Room on +44 (0)117 32 86404
We’ll deal with problems in order of urgency – less urgent ones may take a little longer to rectify at the start of the academic year.
If you’re living in city centre accommodation, please report any problems to your accommodation reception.
For cleanliness issues in your room, please contact Accommodation as above.
1US Carroll Court, Frenchay Campus
Bristol, BS16 1US
General opening times
Monday to Thursday: 09:30–16:30