Service standards

Overview for residents

Accommodation Services aims to provide the best possible experience to its customers at all times. In order to do this we have set service standards for UWE Bristol accommodation, which we aim to meet.

Please refer to our Residents' guide for additional information on maintenance, services and other support.

Students walking in the Student Village on Frenchay Campus

Services

Close up of recycling boxes

Recycling and refuse

Recycling and refuse collection information for students staying in UWE Bristol accommodation.
Clean student lounge

Cleaning

Information on cleaning service standards for students staying in UWE Bristol accommodation.
The front of student accommodation

Repairs

Repairs service standards, including emergency repairs, for UWE Bristol accommodation students.
The front of accommodation

Security

Security service standards for UWE Bristol accommodation students.

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Accommodation staff in the reception area of Student Village

Enquiries

The UWE Bristol accommodation team are here to help you so please get in contact with us if you would like further assistance.
Students eating at a table in their accommodation

Terms and conditions

Terms and conditions for students staying in UWE Bristol accommodation.
Students working in a living room

Behaviour management

Behaviour management and intervention processes in UWE Bristol student accommodation. It includes anti-social behaviour, drugs and fire disciplinary guides.
The front of accommodation at Glenside

Inspections and safety checks

We carry out routine safety checks, cleanliness inspections and fire drills.