Mail and deliveries

Information for students in UWE Bristol accommodation on mail and deliveries.

Deliveries to post boxes

Royal Mail will deliver post and small items to postboxes located at the front of each pavilion in the Student Village and to the postboxes situated outside of residences for Carroll Court and Wallscourt Park. Your post box will be identified by your flat or house number and will be secured with a padlock. You will receive your padlock code on arrival.

If you live in Purbeck Court, Royal Mail will deliver post to the Accommodation Office (1US) and the Resident Assistants will deliver this to you.

For residents living at Glenside and The Hollies all parcels are delivered to the Glenside Porters Office (1H19), the Resident Assistants will email you once your parcel is ready for collection. Collection time is between 18:30-20:00.

Couriers

Couriers will attempt to contact students in the first instance either by knocking at the house or via the flat intercoms to deliver parcels. However, in the event that students are not available to take delivery, parcels will be received at the Post Room on the Student Village or at Wallscourt Park Customer Services.

You will be notified you have a parcel waiting via email, so please collect your parcel as soon as possible. Please note that, due to data protection and privacy laws, we are only able to release parcels to the addressee and on production of student ID.

It is important to remember that your parcel will not be ready for collection if you have not received an email from us as it will not have been processed, so please do not contact the post room prior to this.

If you are unable to receive an item you have ordered you can notify the Quantock parcel room, who will receive the item on your behalf. Once received, the parcel room will notify you via email.

Residents in the Student Village, Carroll Court and Purbeck Court:

When you have received your email from us, please come and collect your parcel from the Quantock Post Room.

Our opening times:

Monday to Friday 13:00 until 18:45
Saturday 14:00 until 16:45
Sunday Closed

Residents in Wallscourt Park:

When you have received your email from us, please come and collect your parcel from Wallscourt Park Customer Services. We are open every day between 07:00 and 19:00.

Exceptions

The following items cannot be accepted:

  • large/heavy boxes that cannot be lifted or moved
  • food items/perishable items
  • illegal substances.

Please note that, due to data protection and privacy laws, we are only able to release parcels to the addressee and on production of student ID.

How to address your mail

It is very important that any deliveries are correctly addressed in order to reach you, and so they can be processed as quickly as possible when necessary. Please ensure that your full address is provided together with your student ID number, in the following format:

Full name & student ID number 
House/flat and room number/letter 
Courtyard name (for the Student Village) 
UWE Frenchay Campus 
Coldharbour Lane 
Bristol

Please take a look at the UWE Bristol accommodation options for specific postal addresses.

Unfortunately, the university cannot accept liability for any items that fail to reach the addressee.

Contact us

Should you have any queries please either pop in and see us, email Postroom@uwe.ac.uk or telephone +44 (0)117 32 86239. 

For residents in Wallscourt Park, please email wallscourtpark@uwe.ac.uk or telephone +44 (0)117 32 87364.

Unfortunately, the University cannot accept liability for any items that fail to reach the addressee.