Mail and deliveries

Deliveries to post boxes

Royal Mail will deliver post and small items to postboxes located at the front of each pavilion in the Student Village and outside of residences for and Wallscourt Park, in the corridor between car parks 4 and 5 at Glenside and at the laundry entrance at The Hollies. Your post box will be identified by your flat or house number and will be secured with a padlock. Your padlock code will be emailed to you by Customer Services.

Couriers

For residents living at Frenchay, couriers will attempt to contact students in the first instance either by knocking at the house or via the flat intercoms to deliver parcels. However, in the event that students are not available to take delivery, parcels will be received at the Post Room located in N block (2N1) or at Wallscourt Park Customer Services.

For residents living at Glenside and The Hollies all parcels are delivered to the Accommodation Porters Office. They will then be processed by our Customer Service Team.

You will be notified you have a parcel waiting via email, so please collect your parcel as soon as possible. Please refer to the 'Data Protection' section below.

It is important to remember that your parcel will not be ready for collection if you have not received an email from us as it will not have been processed, so please do not contact the Post Room, Wallscourt Park Customer Services or Glenside Customer Services prior to this.

Special arrangements may be made if you are unable to receive an item which we would not normally accept. Please contact the respective area to discuss with a member of staff. Once the item has been received, you will be notified as usual via email.

Residents in the Student Village:

When you have received your email from us, please come and collect your parcel from 2N1.

Our opening times:

Residents in Wallscourt Park:

When you have received your email from us, please come and collect your parcel from Wallscourt Park Customer Services. Please refer to local opening times.

Residents in Glenside and The Hollies:

For residents living at Glenside and The Hollies all parcels are delivered to the Accommodation Office, where they will then be processed. It is important to remember that your parcel will not be ready for collection if you have not received an email from us as it will not have been processed, so please do not contact the Post Room, or Customer Services prior to this.

Residents in the Student Village:

When you have received your email from us, please come and collect your parcel from 2N1.

Parcels can be collected between 08:00 – 18:45 every day.

Residents in Glenside and The Hollies:

When you have received your email from the Accommodation Services, please come and collect your parcel from the location advised, opening times are 13:00 – 18:45, Monday – Friday.

Exceptions

The following items cannot be accepted:

• large/heavy boxes that cannot be lifted or moved
• food items/perishable items
• illegal substances.

Data Protection

Please note that due to data protection and privacy laws, we are only able to release parcels to the addressee and on production of student ID. Where this is not possible, arrangements may be made for a friend/flatmate to collect on your behalf by emailing their name, student ID and your permission to your respective area, please refer to the email addresses in the 'Contact Us' section below.

How to address your mail

It is very important that any deliveries are correctly addressed in order to reach you, and so they can be processed as quickly as possible when necessary. Please ensure that your full address is provided together with your student ID number, in the following format:

Full name (as on UWE Bristol records) and student ID number 
House/flat and room number/letter 
Courtyard name (for the Student Village) 
UWE Frenchay Campus 
Coldharbour Lane 
Bristol

Please take a look at the UWE Bristol accommodation options for specific postal codes (each accommodation area has their own postcode) and full addresses.

Unfortunately, the University cannot accept liability for any items that fail to reach the addressee.

Contact us

Should you have any queries please either email: accommodation@uwe.ac.uk or telephone: +44 (0)117 32 83601.