Fees enquiries

Who to contact if you have enquiries about your fees.

Tuition fee enquiries

If you have questions about tuition fees, please contact one of the Information Points or complete the fees self-help form (login required) and we'll get back to you.

International students - tuition fee enquiries

If you are an international student with questions about tuition fees, please email the International Registration Team at international@uwe.ac.uk.

Contact the Income Office

Income Operations

The Income Operations Team are responsible for student payments including the collection of direct debits for tuition fees and accommodation license fees, and payment plans. Find further guidance at ways to Pay. Alternatively, you can email income.ops@uwe.ac.uk or telephone +44 (0)117 32 87888 and selecting option one. 

If you have graduated/withdrawn from your course, you can get a refund on printing credit you have personally added to your account, if there is a minimum value of £10.00 remaining by emailing income.ops@uwe.ac.uk and quoting your student number and login name.

Credit Control

For queries relating to unpaid amounts on invoices and debts, please contact the Credit Control Team at creditcontrol@uwe.ac.uk or by calling +44 (0)117 32 87888 and selecting option two. 

Opening hours

The Income Office teams are available during office hours via telephone or email:

  • Monday to Thursday, 08:3017:00
  • Friday 08:3016:00

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