Ways to pay

The University's approved methods of payment are detailed below. Any payments received by any other means will not be accepted and therefore returned.

Payments should always be paid to the University by the student or parent/guardian. We do not accept payments from:

• bank transfers directly into the UWE Bristol bank account (payments should be made via Flywire – this does not affect Direct Debit agreements)
• cash – the University is cashless campus (with the exception of The Students’ Union)
• third-party payments - unless from an approved sponsor. You may be contacted by our Finance Compliance Team if you proceed to make a third-party payment.

Receipts

Unfortunately we are unable to provide receipts after a payment has been made. However, by making an online payment you would receive an automatic e-mail/receipt at the time of payment. Payments made by Direct Debit or recurring card will show payments on your bank statement.

For any other payment queries, please use the Income Operations self-help form in the first instance.

Pay your tuition or accommodation invoice

Before proceeding, please review the UWE Bristol tuition fee policy, Money Matters Guide (PDF) and Student Debt Policy (PDF):

• International payments via Flywire (bank transfer and card payments from non-UK accounts)
• UK bank transfer via Flywire
• Card payments (parents or guardians paying on behalf of students)
• Card payments in MYUWE: Your fees and payments (current students)
• Payment by a sponsor 

Income Operations is not responsible for the calculation of fees, incorrect fee amount and student finance loans. If your fees are incorrect, please complete the fees self-help form, which will be directed to your Student Administration Team.

International deposits

If you are not yet a student and need to pay an international deposit, visit the international student payment page for full instructions.

• Pay international tuition fees deposits (credit /debit card)
• Flywire (international transfers and card payments)
• Third-party payments are not accepted by the University, unless they are from an approved sponsor. If payments are made via a third party you may be contacted by our Finance Compliance Team at Financecompliance@uwe.ac.uk.

Postgraduate Loan

If you are in receipt of a Postgraduate Loan and would like to pay in instalments please:

• Email a copy of your Loan Schedule from Student Finance to creditcontrol@uwe.ac.uk
• Set up a Direct debit or Recurring Card payment (found in the “Pay by instalments” section below)
• Credit Control will then set up a payment plan in line with the dates on your loan schedule
• Income Operations will email you a payment schedule in advance.

Please note that failure to submit a loan schedule to Credit Control will automatically enrol you on a six month plan or payment will be due in full if a Direct Debit or Recurring Card payment method has not been set up.

Find more information about paying for UWE Bristol accommodation.

• International payments via Flywire (bank transfer and card payments from non-UK accounts)
• UK bank transfer via Flywire
• Card payments (parents/guardians paying on behalf of students)
• Card payments in MYUWE: Your fees and payments (current students)

The Income Operations team is not responsible for the calculation of your rent. If you believe your charges are incorrect, please email the Accommodation team at accommodation@uwe.ac.uk or telephone +44 (0)117 32 83601.

Pay by Direct Debit (UWE Bristol preferred option). Paying by direct debit allows the University to collect directly from a UK bank account. Instalment amounts will be emailed once set-up by Income Operations, payments will be collected automatically.

• Direct Debit - Tuition (mandate will be zero)
• Direct Debit - Accommodation (mandate will be zero)

Recurring card payment – Paying by recurring card payment allows the University to collect directly from a credit/debit card. Instalment amounts will be emailed once set up by the Income Operations team and payments will be collected automatically.

Update your card details – If you have a card payment plan for tuition and accommodation payments, follow the link to update your card details. 

Please note:  if you are changing to a different card provider you will need to set up a recurring card payment as detailed above.

We cannot update credit card details over the phone.

If you have a direct debit agreement or recurring card payment set up with us, please direct enquiries to instalments@uwe.ac.uk.

Income Operations

• For direct debits, RCP and instalment queries, contact the Income Operations team by email at instalments@uwe.ac.uk quoting your student number. Do not quote your credit/debit card number or bank details in an email.
• For any other query, please use the Income Operations self-help form in the first instance.
• Email income.ops@uwe.ac.uk.

Office hours:

• Monday to Thursday 08:30 to 16:30
• Friday 08:30 to 16:00

Credit control

For queries relating to unpaid amounts on invoices and debts, please contact the Credit Control Team at creditcontrol@uwe.ac.uk or telephone +44 (0)117 32 88700 during office hours:

• Monday to Thursday 08:30 to 16:30 (telephone operating hours from 11:00)
• Friday 08:30 to 16:00 (telephone operating hours from 11:00)

UWE Bristol is fully committed to complying with the Payment Card Industry Data Security Standards (PCI DSS), and as such, individuals can be assured that their cardholder data is processed and handled in a secure manner.

Students are being approached by individuals offering to pay their fees at reduced rates or under special conditions. Fraudsters may present themselves as legitimate agencies or associates or they may be a friend. Never respond to these offers. Always pay your tuition fees direct to UWE Bristol using the authorised payment methods outlined on this web page.

For more information, view these leaflets produced by the police in English and Mandarin.

If you believe you have been a victim of fraud or have any questions, contact sms@uwe.ac.uk. 

Students experiencing difficulty making payment should contact credit control at creditcontrol@uwe.ac.uk.