The University welcomes all feedback, both positive and negative, and considers complaints to be a valuable source of information enabling us to improve services and enhance the student experience. A ‘complaint’ is defined as an expression of dissatisfaction requiring a response.

Download the complaints procedure (PDF 161KB)

In this section

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Understanding the complaints process

Is the complaints procedure right for me? Find out about the options open to you when making a complaint.

female student

Using the complaints procedure

Information about who can complain and UWE Bristol's commitment to you.

a male listening

Types of complaints

Learn about the types of complaints and how they are dealt with.

student writing

Submitting a complaint

Learn more about the complaints process and the different stages involved.

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Advice and support

Advice and support about the complaint procedure and outcomes.

Complaints from the community

For any complaints regarding UWE Bristol students living within residential areas, please contact the Community Liaison Team.

Contact us
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