Complaints

The University welcomes all feedback, both positive and negative, and considers complaints to be a valuable source of information enabling us to improve services and enhance the student experience. A ‘complaint’ is defined as an expression of dissatisfaction requiring a response.

Download the complaints procedure (PDF 161KB)

Academic appeals

If you are a student with a grievance or concern related to the publication of your academic results, please see the academic appeals webpages for further information.

Academic appeals

In this section

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Understanding the complaints process

Is the complaints procedure right for me? Find out about the options open to you when making a complaint.
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Using the complaints procedure

Information about who can complain and UWE Bristol's commitment to you.
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Types of complaints

Learn about the types of complaints and how they are dealt with.
student writing

Submitting a complaint

Learn more about the complaints process and the different stages involved.
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Advice and support

Advice and support about the complaint procedure and outcomes.

Complaints from the community

For any complaints regarding UWE Bristol students living within residential areas, please contact the Community Liaison Team.

Contact us
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Contact us

Key contact details from across UWE Bristol.
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Academic appeals

The academic appeal procedure enables students to request, within specified grounds, for the outcome of an examining board to be reconsidered.
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Student feedback

Student feedback is important. At UWE Bristol we view students as active participants in their learning, engaging them to work with us.
Student looking at a computer

Website feedback

How to provide feedback about the UWE Bristol website or report a website related problem.