Understanding the complaints process
Whilst the complaint procedure can be used to address concerns relating to a wide variety of University matters, there may be other options available that you consider preferable to raising an official complaint.
The role of a Student Rep is to communicate the views of students to the appropriate members of staff; the matters raised by Student Reps are those that affect students’ academic experiences such as feedback regarding the content of a module, course or programme. Further information and an online feedback form can be found on the student reps webpages.
If you would like to submit feedback relating to broad issues of University policy or procedure, please contact your Students’ Union Officer.
The academic appeals procedure enables students to request a review of an examining board decision, or a Personal Circumstances application, if they feel an irregularity has occurred.
The grievance procedure is designed to deal with grievances arising directly out of an employee's employment or working practices of the University.
Further information can be found on the Human Resources webpage.