Crisis and serious concerns

If you have urgent concerns about the welfare of a student or need support yourself, please contact one of the following numbers for support.

Confidentiality and third parties

Our staff are unable to give any information about a student applying for a place at the University or a student currently studying at the University to a third party. This includes parents, guardians, spouses, siblings, friends and fellow students. It includes confirming whether or not a student is either currently or applying to be enrolled at UWE Bristol. UK legislation and university policy prohibits the disclosure of an individual’s information. All universities in the UK follow similar guidelines and the same legislation.

Staff are able to receive information about a student from a third party. Doing so does not confirm or deny that the student is either currently or applying to be enrolled at the University. Any information given to a member of staff that is relevant to safeguarding will be passed on to the appropriate service within the University for further action.

If you fit the definition of a third party and have concerns about a student please contact the Serious Concerns Line.

In an emergency, for example serious illness or accident, the University may reach out to a student's trusted emergency contact, normally with their permission, to reduce the potential risks and to enhance the support available to them.

Samaritans

If you need someone to talk to, they listen. They won't judge or tell you what to do. Call 116 123 (from a mobile or landline).

Avon and Wiltshire Partnership

Avon and Wiltshire Partnership operate a 24/7 mental health response telephone line to provide support. If you are worried about your own mental health or someone else's, you can speak to their staff by calling +44 (0)800 95 31919.

General enquiries

• Email: infopoint@uwe.ac.uk
• Telephone: +44 (0)117 9656261 24 hours a day, including weekends
• See Contact us for more details.