Borrow

We have introduced two new services to enable access to our physical collection, as we can't facilitate browsing. You can now request to click-and-collect physical items, or request that we scan-and-deliver items then email them to you. 

How long can I borrow an item for?

Items may be borrowed for 90 days.

We will send monthly loan reminders by email during your 90 day loan. Staff and students will receive these emails on their UWE Bristol email account.

How many items can I borrow?

Borrower Maximum loans
at any one time
UWE Bristol students and staff 25
External visitors Not currently available

Recall and reserve items

Our recall system is currently suspended.

We have launched a new click and collect service for items which are not on loan.

What if I can't come to the library to borrow? 

  • You can use our scan and deliver service.
  • You can request an item be posted to you.

Using the self-service machines

What do the self-service machines do?

They can do some, or all, of the following, depending upon the self-service machine you're using:

  • Issue items
  • Return items
  • Issue items you have reserved that are awaiting collection 

How do they work?

Instructions are provided with the machines. To borrow an item you will either need your UWE Bristol ID card or your UWE Bristol username and password.

Why won't it let me borrow?

Common problems:

  • You have over £5.00 in outstanding or accruing library fines
  • You have borrowed too many items (see above)

Click and collect

You can request books (and other physical items) for collection. The click and collect service is available for items which are not already on loan. 

Request form

You can also use library search to find the required item, click on the item to get the availability screen, then click the 'request an item from the library' button which will take you to the request form.

Please check your library account to see when your item is ready for collection. Your order will be delayed if you have requested an item that has recently been returned, as all items are quarantined for three days before being reissued. Library staff will contact you if we cannot fulfil your request.

Log in to your library account

How do I collect my items?

All items must be issued using the self-service machines. Our opening hours are currently reduced, so please check them before your visit.

  • At Frenchay, you can collect items from the Reservation Area on Level 2 and use the self-service machines to borrow them.
  • At Glenside you can collect items from the shelves by the hydration station in the library corridor. Please use the self-service machine in the main room to borrow them.
  • At Bower Ashton, you can collect items from the click-and-collect area on the upper floor and use the self-service machines to borrow them.
  • At Alexandra Warehouse, library staff will contact you to arrange a collection time. Collections are available on Monday or Wednesday in September, and Monday, Wednesday or Friday in October. 

How long will the items be kept?

Items will be held for 10 days.

If you are unable to pick up your item within the specified period then please contact the campus you intend to pick the item up from.

Scan and deliver

We can scan up to one chapter of a book, one journal article or up to 5% of an item and email it to you. Requests will be refused where we have existing electronic access to an item.

Request form

You can also use library search to find the required item, click on the item to get the availability screen, then click the 'request an item from the library' button which will take you to the request form.

Return

When do I need to return my books?

Following the latest lockdown announcement, we will waive any resulting fines for late return. If you have left Bristol and are not due to return or if you are still concerned about returning your items, please contact us.

How do I return my books?

You can use the self-service machines when the library is open.

Check opening hours

Book return options:

  • Frenchay: the return machine is available inside the Library.
  • Glenside: during opening hours, you can return books using the self-service machine opposite the Library help desk. When the Library is closed, there is an external book return slot available outside the main Library entrance.
  • Bower Ashton: during opening hours, you can return books using the return bins on the upper floor of the library.
  • Alexandra Warehouse: items may be returned to the book bin outside.

Please note, items will be removed from your library account after the quarantine period (i.e. minimum of 72 hours).

Can I return my books to any campus?

You can return items to any campus library which is open.

How do I return non-standard items?

Items such as large items (eg big books from the Education Resources Collection), and anatomical models will need to be returned during staffed opening hours.

What if I can't come in to return my books? 

If you have left Bristol and are not due to return, or if you are still concerned about returning your items, please contact us for details of our freepost service for returns.

Renew

Please contact us to discuss renewing your items.

Request an item be posted

How much does it cost?

Zone Cost per item
(including VAT)
UK (recorded delivery) £5.00
Europe £10.00
Rest of the world £14.00

Who can make a request?

All UWE Bristol students and staff. 

Make a request

Please fill out the application for a postal loan.

How many items can I request?

You can request up to 5 items.

How do I pay?

The bill will be added to your library account. You can view your balance by logging in to your library account and pay from there.

Can I renew a postal loan?

Items sent to you by post may be renewed in the normal way. 

How do I return a postal loan?

Loans need to be renewed or returned to us by the due date or fines will begin to accrue.

Please use the original packaging when returning items, and where possible proof of postage should be obtained.

What happens if the item goes missing?

The item becomes your responsibility on receipt. If a book goes missing on return you will be asked to pay the replacement cost.

Obtain material not held by UWE Bristol