Why do I have a library fine?
Fines start to accrue when a recalled item becomes overdue and continue to increase until the item is returned, whereupon the fine can be paid.
The fines vary according to the length of loan (see overdue charges below).
You are responsible for the items borrowed with your ID card and you will be charged for any that are overdue, damaged, lost or stolen. Books can be very expensive and you could face a large bill for their replacement.
If you would like to discuss your library account please contact your campus library.
How to pay fines
Paying fines on returned items
You can pay fines on returned items by logging into your library account and paying online. There is no minimum payment.
Accruing fines for items still on loan
You can't pay accruing fines. You can only pay fines once your overdue items are returned.
Block on borrowing and renewing
If you have more than £20 in unpaid or accruing fines, you will be blocked from borrowing or renewing items. Return your overdue items and pay the fines, or contact the library for assistance.
Invoice for overdue items
If an item is exceptionally overdue, you will be sent an 'invoice for overdue items'. You must discuss, or pay, the invoice with the library that issued the invoice.
What if I lose or damage a book?
If you have lost or damaged an item, please contact the library where it was issued (details will be on your check-out receipt). They will send you an invoice for the item.
If you find a lost book within 3 months of paying for it, then you will be entitled to a refund, upon production of your receipt.
We are unable to accept replacement copies of items that have been lost or damaged.
|Type of loan||Fine (per day)||Maximum fine per item|
|Laptop loan||50p per hour or part hour||£20|
What if I have a good reason for not returning my books?
Please see our library fines exceptions policy below for further details.
Library fines exceptions
Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances described below.
Circumstances normally accepted
|Medical exemption||Users are requested to provide a medical certificate, or provide confirmation from a Student Support Adviser of their medical absence|
|Bereavement||No formal evidence required|
|Exceptional personal circumstances or family issues||We suggest users speak to a Student Support Adviser, or Money Adviser, who can contact us|
|Students with disabilities who have individual arrangements in place||Waivers will only be applied in cases where specific arrangements have been confirmed through Disability Services in advance|
|Serious and unforeseeable transport or weather related difficulties||No evidence required if the campus has been closed|
|University system error||No evidence required|
Circumstances not normally accepted
|User didn't realise/forgot to check emails/did not check library account||Users are encouraged at all times to check emails and library account regularly|
|User is away from campus at a conference, on placement, or on business related to their work/studies||Users are expected to make arrangements prior to going away on any planned absences from the University|
|User lives at a distance||Users living at a distance can use the postal loans service|
|International students at home during vacations||Users are expected to prepare beforehand and we advise that UWE Bristol Library items should not be taken out of the UK|
|User has been on holiday||Users are expected to make arrangements prior to going away on holiday|
|Students with disabilities who do not have individual arrangements in place||Waivers will only be applied in cases where specific arrangements have been confirmed through Disability Services in advance|
|Temporary loss of access to e-mail/internet||Users are expected to make alternative arrangements to access email|
|Items stolen or damaged while at home||Users are advised to claim compensation for the charges incurred via their insurance policy|
|Email reminders not received||Emails and other communications are a courtesy reminder. Users are expected to check their library account regularly|
|Charges accrued when a UWE Bristol ID card has been loaned to a friend||Users should not loan their UWE Bristol ID card to others and are liable for all fines incurred if they choose to do so