Cyber Security Awareness

Phishing

Phishing is a form of fraud that includes malicious emails.

They are designed to gain personal information and may appear to come from a genuine source.

Emails often include links to bogus websites or attachments, which appear to be normal files (for example, Word, Excel or PDF) and are harmful.

How to spot Phishing

IT Services have technical controls in place to filter out spam before it reaches your inbox, but Phishing techniques change and some will inevitably get through.

• Check who sent you the email.
  Be particularly suspicious of emails asking for personal or financial information.
• Check the quality of emails.
  Misspelling, poor punctuation and bad grammar are tell-tale signs of phishing.
• IT Services will never send you an email asking you to confirm your password.
• Never respond to any email which asks for your account details or requests you make a payment.

Vishing

Vishing or Voice Phishing is a type of fraudulent activity where criminals attempt to persuade victims to hand over personal details or transfer money over the phone.

Never give personal information (such as passwords, banking details, or credit card details) over the phone to someone who has called you.

If you do receive such a call or you are in any doubt about the authenticity of the call, simply hang up. You can always phone the organisation back using a number from a verified source.

How to spot Vishing

Information: The criminals might not be very convincing and may know nothing about you. Alternatively, they could already have some information on you such as your name, address or phone number, but need a little bit more. This can create the impression that they seem very genuine.

Urgency: If you receive a call you will inevitably find that you will be hurried into providing them with the information that they need. They will do this to panic individuals in the hope you hand over your information without being able to think it through too much. Fear often leads people into acting without thinking.

Phone spoofing: This is when a phone number appears to be coming from a genuine source (for example, your bank or credit card company). This is a technique used by cybercriminals to hide their identity.

Remember, if you are in any doubt simply hang up and contact the organisation using a number from a verified source.

SMiShing

SMiShing or SMS Phishing is where text messages are sent trying to encourage people to pay money out or click on suspicious links.

Sometimes attackers will try to get victims on the phone by sending a text message asking them to call a specific number, to persuade them further.

How to spot SMiShing

Unsolicited text messages from unknown numbers should raise alarm bells. If you are in any doubt:

• delete the message
• contact the organisation using details from an alternative verified source (for example, the company website).

Secure passwords

Make passwords difficult to guess by:

• using a unique password for every account
• using the three random words technique
• never share your password with anyone for any reason
• using a password manager to store and suggest passwords
• using a minimum of 12 characters in length - always remember, longer is stronger.

Password manager

With a password manager, you only need to remember one strong master passphrase that protects all of your credentials in a secure vault.

Many provide useful features that make your online life easier while being more secure, such as automatically entering your credentials and generating new strong passwords for you.

You will also find that most password managers support multi-factor authentication (MFA), making access to your password manager even more secure. They also keep the password data encrypted, so in case of a data breach, no one can access it without the master password.

The University does not support a single product, however, there are several free and paid-for tools such as KeePass, LastPass, and 1Password.

Caution: if you choose to download a password manager and forget the master passphrase, IT Services will not be able to restore it.

Use three random words

A good way to create a strong and memorable password is to use three random words, for example, 3purple_house_monkeys27!

Be creative and use words that have specific meanings and are memorable to you, so that people can't guess your password. Your social media accounts can give away vital clues about yourself, so don't use words such as a family member's name or favourite sports team, which are easy for people to guess.

Cybercriminals use comprehensive tools to break passwords and can easily guess many of the simple substitutions we use, such as 'Pa55word!', which utilises symbols to replace letters.