What you need to do

  1. Step 1

    You are expected to return the property (bedrooms, bathrooms and communal areas) to us in the condition you found it.

    As a minimum, you should:

    • remove all belongings and rubbish – anything left in the property after you have left will be disposed of and you will incur a charge
    • sort your rubbish and put it in the correct recycling facility in the bin store 
    • put unwanted electrical items in the designated area in the bin store
    • put cleaned unwanted pots and pans in the British Heart Foundation Banks
    • put unwanted clothing, books, jewellery and linen in the charity bags we distribute and leave them in the bin stores for collection
    • put unwanted and unopened dry food (tins and packets only) in the charity boxes (no fresh items)
    • remove bicycles from the bike shed. 
    Bedrooms Bathrooms/shower rooms/ensuite
    Empty wardrobe and drawers and wipe clean Clean shower, sink and toilet and remove any limescale
    Wipe all surfaces Scrub floors and clean tiles
    Vacuum/clean carpet Wipe clean all surfaces

    Shared responsibility

    You are responsible for your room but the communal areas are a shared responsibility. If there are cleaning or damage charges in these areas, they will be divided between all house/flatmates. It is important to meet with your house/flatmates and agree who will be completing tasks. If you are leaving before your flatmates please make sure you have completed your share of the communal cleaning.

  2. Step 2

    Please return your keys/fob/access card to your accommodation's customer services desk on the day you leave. If you are not able to do this, please post them by recorded delivery in a padded envelope to:

    Accommodation Services
    1US Carroll Court
    UWE Bristol
    Frenchay Campus
    Coldharbour Lane
    Bristol BS16 1US

    Glenside and Hollies residents

    Please place the key in the envelope provided and post through the letter box in 1H29.

    Lost and non-returned keys/fobs/access cards

    We require you to return all access cards, fobs and/or keys to your property by midday on the end date of your licence.

    Please note: We reserve the right to charge you for the non-return of access cards, fobs and/or keys – the minimum charge for this will be £50.

  3. Step 3

    Please contact Royal Mail to get your mail re-directed. We cannot store or forward mail or parcels – they will be returned to sender.

    Before leaving, please collect all outstanding parcels and avoid ordering any new parcels two weeks prior to moving, unless they are to your new address.

    If you are expecting a delivery to arrive after you have vacated, you must advise us before you check out. Failure to do so will result in parcels not being accepted. You must also provide us with current contact details and collect or arrange collection within 48 hours of delivery.

    Any deliveries held and not collected within the agreed time will be returned to sender.

  4. Step 4

    After you have left, and returned your keys/fobs/access card, your room will be inspected for cleanliness and any damages or repairs required.

    After the last person in your house/flat leaves, the communal areas will be inspected for cleanliness and any damages or repairs required.

    Please note: you may be charged for cleaning and damages but not routine repairs.

    If you have any questions you can contact the following Customer Service Desks:

    Charges: for damage, cleaning and rubbish removal

    Cleaning charges

    Bedrooms Communal kitchen, living rooms, hallways and stairs
    Clean bedroom £20 Carpet shampoo £20
    Shampoo bedroom carpet £20 Fridge or freezer £30 (for each unit)
    Bathrooms £25 Oven or hob £50 (for each unit)
      Microwave £10
      Kitchen clean (excluding white goods) £50

    Moving out charges

    Service Charge
    Rubbish removal £40 (this cost is per bin bag)
    Large item removal (eg TV, sofa) £40 per item

    Damage charges

    The most common charges are listed below. If you have any questions please contact Accommodation Services.

    Bedrooms Bathrooms/Shower rooms/Ensuite
     Curtains £50–£90 Mirrors £80
    Flooring £35 per square metre
                    £370 per whole room
    Redecoration
    Walls £45–£150
    Ceilings £150–£300
    Heaters £180
    Upholstery cleaning/covering
    Chairs from £40
    Sofas from £80
    Mattress £65
    Worktops £88–£205

    General furniture repairs
    Case by case – please contact us in advance for a quote

    Don't attempt to touch up or redecorate damaged or marked walls – this can make them look worse and result in charges. Instead, please just notify Accommodation Services as soon as possible.

  5. Step 5

    Moving out of University accommodation and into a shared house/flat with friends is an exciting time. Along with more independence you will also gain responsibilities, not just in paying the rent and bills, but towards other members of the community. See our private accommodation section for advice and guidance.

    For further information about living in the community see our community liaison information.

    Moving out questions

    If you have any questions, please contact us and we will help guide you through the process.