Updated: Saturday 9 January

The majority of students will be studying online until at least mid-February 2021. Our Online Library is there to support your studies and should meet your needs over this time. We have increased the number of e-resources you can access and now provide you with access to around one million e-books, 100,000 e-journals, plus a wide range of databases. If you are having problems accessing the materials you need online (eg books, journals and articles) - please contact us.

In line with the England Lockdown stay at home order you should study from home whenever possible and not make unnecessary journeys.

Frenchay, Glenside and Bower Ashton Libraries are open for individual study to UWE Bristol students:

  • without access to appropriate IT equipment at home
  • without access to an appropriate study space at home
  • who are feeling isolated
  • collecting items through click-and-collect where needs cannot be met through online resources or the scan-and-deliver service.

Our click-and-collect service enables you to make a request for physical items before your visit, as we cannot facilitate browsing. Alternatively, you can use our scan-and-deliver service to request digitised book chapters and journal articles, which we will email to you. More information can be found on our borrowing pages. 

We have also widened our services to support you working from home. These include bookable 1:1 support via Microsoft Teams, providing support on a range of topics including finding resources to improving your study skills. Our Ask a Librarian 24/7 online chat and email services remain available for whenever you need us.

Opening hours and safety measures

View opening hours

Alexandra Warehouse Library remains closed. Please see our borrowing pages for details about click-and-collect. Library staff are still available for one-to-one appointments and via the Ask a Librarian online chat service

Library occupancy status levels

We are monitoring building occupancy and may need to restrict access when we are busy. To ensure that you can work safely in our spaces, we are using a traffic-light system to help us manage building occupancy. When entering our libraries, you will see signage with our current status, with staff on hand to direct you to the closest available study spaces.

Here is what our traffic light system means to you:

  • Green – there is plenty of study space available.
  • Amber – we are close to reaching our current capacity.Please consider returning later if your visit is not essential.
  • Red – our study spaces are full and we are closed to new arrivals. Please make yourself known to staff at the entrance if you have items to return or have a collect notification.

As our spaces open from busy corridor areas, we are unable to allow queuing outside of our entrance. You will be asked to leave by University staff if you are waiting outside during a red status period.

We've launched an online hub to show library building occupancy status levels. We will update this regularly throughout the day, Monday to Friday during opening hours.

Check library status levels

Safety measures

We've made some changes to how we manage our service and spaces:

  • We are using the free NHS Covid-19 app for library visitors to check-in whilst using our study spaces, as per the latest Government guidance. Please use the QR codes provided, these can be found as you enter each study floor and on each study desk. If you are just visiting to return a book or for 'click and collect' collection, you do not need to check in using this system. You can find more details about the app, including a video, Privacy Notice and FAQs on the NHS COVID-19 website.
  • Our spaces are available for individual study and are organised to allow 2m social distancing. This means we are operating with a reduced capacity in our libraries.
  • You are required to wear a face covering when visiting our spaces, including whilst seated. You may remove your face covering when eating.
  • Sanitisation stations can be found across our floors, with hand gels and wipes for use before and after using study desks and equipment.
  • We have implemented a range of one-way systems and may require you to use designated entrances and exits in our buildings.
  • Our click-and-collect and scan-and-deliver services replace browsing. More information can be found on our borrowing pages.
  • Books, laptops and other physical items will be quarantined for 3 days before being reissued.
  • Printing is available.

Further information about service changes

Borrowing and returning books

We have launched a 'click and collect' service for physical items if you are able to visit us. We have also introduced a 'scan and deliver' service for book chapters and journal articles, which we will email to you. Find out about our new services on our borrowing pages.

Borrowing and returning items

Inter-library loans

Our Inter-Library Loan Service is still operating.

If you have any queries please contact the inter-library loans team.

Accessing our resources remotely


Which resources are available?

Additional access to digital content 

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period.

Find out more about additional access to digital content during the coronavirus period.

Disabled users

Here are some specific resources to help disabled users:

Please contact us if you need any further support with accessing reading for your course.

Study skills advice and support

Access online library workbooks to improve your study skills, including reading and note taking, writing, critical thinking, presentation skills and time management. These interactive resources cover the skills that you need to be successful in your assignments. You will also find a series of reading lists which list additional books, training videos and other resources that will enable you to develop your skills further. You can also sign up for our online workshops or book a one-to-one appointment for help with study skills.

Study skills

Online learning

We've created a guide to online learning with advice on key technology and how to engage with online lessons.

Online learning

Additional resources

  • LinkedIn Learning - Access thousands of online training videos in software, design and business. LinkedIn Learning is a vast library of high quality, current, and engaging video tutorials. Perfect for developing the skills you need during your studies, for future employment and even your hobbies. If you’re a staff member, you’ll find training courses about business software and tools that you might have recently needed to adopt due to home working.

Updates for academic staff

Copyright guidance for teaching staff during COVID-19

We've published some copyright guidance for teaching staff during COVID-19 about preparing learning materials for remote teaching.

Digitisation service

Our Digitisation Service (staff intranet) is still operating. Please submit a digitisation request (via your reading list or the online form) and we will contact you if it is not possible to fulfil it.

Library support

Academic staff can contact their Subject Librarians to discuss:

  • delivery of online teaching for study skills
  • assistance in putting together a bespoke package of the extensive online content available through the study skills pages
  • designing assessments in line with the digital resources available for students to use.

One-to-one appointments

Check Infohub to book a one-to-one appointment on topics such as reading, writing and referencing, literature reviews and critical writing. Find out more about one-to-one appointments.

If no appointment slots are available, contact us to discuss your needs.

External users

We are closed to external users at this time.

We re-opened our Libraries for our students and staff in September. To achieve this in a safe way, we re-configured our spaces and reduced our opening hours. As a result of our significantly reduced occupancy and restrictions on campus, we will be unable to invite you back into our buildings at this time.

We recognise that this may be disappointing for some of you. We will regularly assess our offering with a view to inviting you back. When we do, we will explore the types of measures we are putting in place for your safety.

Some of you have books that you may be hoping to return soon. Our customer service team will be in touch with you directly to discuss a variety of options for return.

Support from IT services

Please visit the IT Services webpages for more information that will help you to study remotely. This includes software to download for use at home.

You may also need: IT Services Status Hub

Welcome back

Jason Briddon, Director of Library, Careers and Inclusivity, talks about the changes we've made to our library services and what we can offer you in the 2020/21 academic year.