Database service interruptions
Find out about known problems and scheduled maintenance likely to affect access to databases for more than an hour.
A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.
Access to EBSCO journal articles
Please be aware that there is currently a problem affecting the links from the library search results for EBSCO journal articles resulting in a ‘Forbidden’ error message.
Please use the Journals A-Z, search for the title of the journal and then search for the title of the article or browse to the required volume or issue number.
Alternatively, from any EBSCO database such as Business Source Complete, please select ‘Choose Databases’ and ‘Select/deselect all’ and search for the title of the article.
We are working with the supplier to resolve the problem.
Access to E-Journals A-Z and Library Search
Please be aware that there will be no access to E-Journals A-Z for approximately 24 hours on the weekend of Saturday 29 May and Sunday 30 May. This is due to maintenance work scheduled by our external provider, Ex Libris.
Library Search will be available but you may not be able to access linked content during this time.
The maintenance is taking place from 02:00 GMT. We apologise for any inconvenience this may cause.
Access to Library resources
There is a continuing intermittent issue with our authentication systems which may affect access to library resources. We are working with the supplier to resolve this but please let us know if you are having problems accessing our resources.
UWE Bristol mobile app
We are aware that some users are experiencing problems when using the UWE Bristol mobile app to access library resources. Using a web browser to access the UWE Bristol library web page should avoid this problem.
Access to video and audio content on Screenonline is currently unavailable. You may encounter ‘unregistered user’ or ‘media not available’ error messages. We are working with the supplier to resolve the problem.
There is currently an on-going issue with LinkedIn Learning links accessed from Reading Lists and Blackboard. You may be asked to sign in with your email address to access these links - please note that this is not required and a workaround is in place.
To access LinkedIn Learning resources using the workaround:
- Please log in via the Library's LinkedIn Learning webpage.
- Then click on the link (to a specific resource) from your Reading List or Blackboard.
- This should be completed in a new browser session.
Resources failing to authenticate on Staff devices when off-campus
We are aware that Staff are experiencing issues when trying to access online resources from home using their Staff devices.
This is due to an issue with the EZproxy online authentication system. There is a workaround available:
- The first time you open the link to the resource you will find you have not been properly authenticated.
- Close this browser tab, whilst keeping your browser session open.
- Click the resource link again and this time you should be authenticated and able to access the resource.
ScienceDirect - problem downloading PDFs
Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As' button while viewing an article online.
A workaround is to right-click the PDF link and select 'Save target as'
Alternatively, using any other web browser should avoid the problem.
Users of Internet Explorer and Microsoft Edge may experience slow response times when using Library Search causing a delay between typing and letters appearing in the search box.
This problem can be avoided by using an alternative internet browser such as Google Chrome or Firefox.
Library service interruptions
For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.