Database service interruptions

Find out about known problems and scheduled maintenance likely to affect access to databases for more than an hour.

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.

Skills for Study

Please be aware that Skills for Study will be unavailable between 6am and 8am on Thursday 1st October due to publisher server migration work.

Access to e-books

One of our e-book suppliers has ceased trading and their website has been deactivated. As a result, links to e-books from this supplier are no longer working. This is affecting some links in library search and on reading lists. For more information on how you can access the e-books you need, please see our library service interruptions page.

Resources failing to authenticate on Staff laptops when off-campus

We are aware that Staff are experiencing issues when trying to access online resources from home using their Staff laptops.

This is due to an issue with the EZproxy online authentication system. There is a workaround available:

  • The first time you open the link to the resource you will find you have not been properly authenticated.
  • Close this browser tab, whilst keeping your browser session open.
  • Click the resource link again and this time you should be authenticated and able to access the resource.

Guest access to databases

Guest access to databases is currently unavailable due to ongoing technical issues. We are working to restore access as soon as possible.

ScienceDirect - problem downloading PDFs

Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As' button while viewing an article online.

A workaround is to right-click the PDF link and select 'Save target as'

Alternatively, using any other web browser should avoid the problem.

Library Search

Users of Internet Explorer and Microsoft Edge may experience slow response times when using Library Search causing a delay between typing and letters appearing in the search box.

This problem can be avoided by using an alternative internet browser such as Google Chrome or Firefox.

Library service interruptions

For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.