Database service interruptions

Find out about known problems and scheduled maintenance likely to affect access to databases for more than an hour.

A number of publishers and content providers have opened up some or all of their digital content to support library users during this period. Find out more about additional access to digital content during COVID-19.   

Access to Library resources

Scheduled maintenance to library authentication systems is taking place on Wednesday 6 January, between 07:00-09:00. This may affect access to library resources during this time.

UWE Bristol mobile app

We are aware that some users are experiencing problems when using the UWE Bristol mobile app to access library resources. Using a web browser to access the UWE Bristol library web page should avoid this problem.

Screenonline

Access to video and audio content on Screenonline is currently unavailable. You may encounter ‘unregistered user’ or ‘media not available’ error messages. We are working with the supplier to resolve the problem. 

LinkedIn Learning

There is currently an on-going issue with LinkedIn Learning links accessed from Reading Lists and Blackboard. You may be asked to sign in with your email address to access these links - please note that this is not required and a workaround is in place.

To access LinkedIn Learning resources using the workaround:

  • Please log in via the Library's LinkedIn Learning webpage.
  • Then click on the link (to a specific resource) from your Reading List or Blackboard.
  • This should be completed in a new browser session.

Access to e-books

One of our e-book suppliers has ceased trading and their website has been deactivated. As a result, links to e-books from this supplier are no longer working. This is affecting some links in library search and on reading lists. For more information on how you can access the e-books you need, please see our library service interruptions page.

Resources failing to authenticate on Staff devices when off-campus

We are aware that Staff are experiencing issues when trying to access online resources from home using their Staff devices.

This is due to an issue with the EZproxy online authentication system. There is a workaround available:

  • The first time you open the link to the resource you will find you have not been properly authenticated.
  • Close this browser tab, whilst keeping your browser session open.
  • Click the resource link again and this time you should be authenticated and able to access the resource. 

ScienceDirect - problem downloading PDFs

Users of Internet Explorer 9 and Adobe Reader X (as on the student network) are currently unable to download PDFs using the 'Save As' button while viewing an article online.

A workaround is to right-click the PDF link and select 'Save target as'

Alternatively, using any other web browser should avoid the problem.

Library Search

Users of Internet Explorer and Microsoft Edge may experience slow response times when using Library Search causing a delay between typing and letters appearing in the search box.

This problem can be avoided by using an alternative internet browser such as Google Chrome or Firefox.

Library service interruptions

For general service interruptions and planned maintenance in our libraries, please see our Library service interruptions page.