Arriving at UWE Bristol

How to find your accommodation and what to do when you arrive.

Before you arrive

You will need to:

  • complete your E-Induction and ensure you have booked a time slot for your arrival
  • complete your Direct Debit
  • bring photographic identification (student ID ideally but if you have not received this, your passport or driving licence)
  • bring your welcome/student ID number.

Collecting your keys

When you arrive, the first thing you’ll need to do is pick up your keys or access card so you can get into your building and room. Visit our Collecting your keys page for more information on how and where to collect your keys and updated safety information. 

Visitors

Due to the current pandemic and whilst you are moving your belongings in, you are only permitted to have one other person enter the accommodation with you.

Once you have moved in, we regret that during the first term, it is not permitted to have any visitors (day or overnight), this includes students living in other UWE accommodation.

Any faults or problems

We do our best to make sure your accommodation is in good order when you move in. However, if you experience any problems, or find faults when you first get here, please report them to us:

On Saturday 10 October - Monday 12 October between 09:00 - 19:00, please call +44 (0)117 32 83601. After this time:

If you have an urgent maintenance issue between between 07:00 - 19:00, please contact your customer service team;

  • Cotswold (Student Village and Carroll Court residents) from 07:00–19:00: +44 (0)117 32 86227
  • Wallscourt Park (Wallscourt Park, Glenside and the Hollies residents) from 07:00–19:00: +44 (0)117 32 87364
  • For urgent issues outside of these hours, please contact the Security Control Room on +44 (0)117 32 86404

We’ll deal with problems in order of urgency – less urgent ones may take a little longer to rectify at the start of the academic year.

If you’re living in city centre accommodation, please report any problems to your accommodation reception.

Who will I be living with?

Due to data protection regulation, we can’t give you details of your new flat or housemates. Want to meet your housemates in advance? Search social media for groups connected to your specific accommodation, including our HallsLife Facebook groups - you might find new friends before you even arrive. 

Kitchen and bedding starter packs

How is your packing coming along, do you still have things to buy? Why not take the hassle out of buying and transporting your bedding and kitchen items by pre-ordering from UniKitOut.

Choose from a range of essential items which can be delivered directly to your accommodation ready for your arrival. Furthermore, save 10% on your order by adding a UWE10 discount code at checkout.

Don’t worry if you order your items and then either decide not to come to UWE or are not able to come for any reason. UniKitOut fully understand and offer a COVID guarantee, no quibble cancellation and will refund your money no questions asked.