How to use e-books

Our guide to accessing, downloading and reading e-books.

UWE Bristol Library has over 500,000 e-books hosted across different platforms. The most common platforms are EBSCOhost, VLeBooks, E-book Central and BibliU. To access an e-book either find the book on your reading list or use Library Search to search our catalogue. Contact the Library for further advice.

Read online

You can read all our e-books online. To find out more about how each platform works, see the following guides:

Download for offline reading

You can download most of our e-books for offline reading, but you will need to download the suppliers' own app for e-books from VLeBooks, EBSCO, Ebook Central and BibliU. The following guides provide step-by-step instructions on how to download e-books.

Troubleshooting

There's no 'read online' or 'download' option after closing the preview on VLeBooks

There is an error with the setup of the book. Use the 'Email your library' button to report the problem.

There is no download option

Some books cannot be downloaded. This is usually a decision made by the publisher and unfortunately cannot be changed.

The book has no credits

These books have a limit on how many times they can be used (called credits) before we have to buy more copies. Library staff monitor this and would normally buy more credits before they ran out, but sometimes credits run out faster than anticipated or there is another issue. Use the 'Email your library' button to report the problem.

This title is reserved by other users

Some books may only be used by one reader at a time. You can enter your email address into the popup box to put yourself in the reservation queue. You will then be alerted when the book is available for you to use. You will have a limited time window to activate your reservation before the book is passed on to the next person waiting. Library staff monitor usage of these limited access titles and purchase additional copies where possible to ease demand, but queues cannot always be completely eliminated.

The book closed by itself and I can't open it again

Some books have limitations on how long you can read them and will automatically end your session after that time. Some books also time out if you do not turn a page for more than 15 minutes. If you cannot open it again, there is most probably a queue waiting to use it that you must enter.

I cannot open e-books from VLeBooks in the Safari browser

  • Apple’s Safari browser has default security rules that interfere with access to the VLeBooks e-books service. By adjusting the required settings you should be able to access content on vlebooks.com.
  • Vlebooks.com needs to open content (the full view of an e-book) in its online reader, in a new Safari browser tab. Safari will automatically detect and block this activity unless you make an exception.
  • As of Safari version 17.1 (Autumn 2023) there are three Safari websites settings users will need to change, for vlebooks.com to work correctly and display e-books content for online reading.
  • Open Safari > Settings > Websites > General and follow the steps listed below to apply exclusions for the vlebooks.com website so it will operate correctly.
    1. Under the section Reader – turn off Automatically use reader on the websites below for these three websites: vlebooks.com, r3.vlereader.com and r4.vlereader.com
    2. Under the section Content Blockers - turn this setting Off for the website vlebooks.com
    3. Under the section Pop-up Windows - set this to Allow for the website vlebooks.com

Error messages on VLeBooks: The system encountered unexpected behaviour and could not recover or 'Oops something unexpected occurred'

This error message means there is a problem with the website that has to be resolved by the supplier. Library staff will report this as soon as they are aware of it. Please use the 'Email your library' function to alert us.

E-book accessibility guidance

UWE Bristol Library e-books are available through different online platforms. These platforms offer a range of features to make e-books more accessible for disabled readers. Which features are available, and how to use them, can differ between platforms.

Contact us if you have trouble with the accessibility of an e-book.

Accessibility guidance

Accessibility guidance can commonly be found in an accessibility statement or within the help or "how to" pages. Links to this guidance can often be found at the top or bottom of the webpage.

Read the accessibility guidance for the most common eBook platforms: