Coronavirus guidance on fees and funding

Tuition fees

Teaching remains online for my course: will I get a reduction in fees? And if I have paid, will I get a refund?

No, the University is maintaining its teaching provision and support services online and you can continue to access learning materials and assessments.

In some cases, you will be able to complete alternative learning and assessment activities to those originally planned. You will still be able to complete the year as originally expected.

My course is now a mix of face to face and online; will I get a reduction in fees? And if I have paid, will I get a refund?

No, the University in maintaining its teaching provision and support services online and you can continue to access learning materials and assessments.

In some cases, you will be able to complete alternative learning and assessment activities to those originally planned. You will still be able to complete the year as originally expected.

My course is practical and cannot be made available online. I have not been able to return to campus, will I get a reduction in fees? And if I have paid, will I get a refund?

We understand that each course is different and programme teams have been working hard to move teaching provision and support services online.

If your course is practical but has not been able to return to face to face teaching, you will be able to complete alternative learning and assessment activities to those originally planned and you will still be able to complete the year as originally expected.

I am a self-funding home student and cannot pay my fees due to a change in circumstances, what should I do?

You should contact credit control to discuss your situation and arrange a payment plan.

I am a self-funding international student and can no longer pay my tuition fees due to a change in circumstances, what should I do?

You should contact credit control to discuss your situation and arrange a payment plan.

Will the University waive the remainder of my fees for the year due to the current situation?

No, the University has moved its teaching provision and support services online and you can continue to access learning materials and assessments.

In some cases, you will be able to complete alternative learning and assessment activities to those originally planned. You will still be able to complete the year as originally expected.

I will be unable to complete my course this year due to coronavirus, will I get a reduction in fees? And if I have paid will I get a refund?

The University has moved to online delivery for its teaching provision to ensure there are no obstacles to your ability to complete the year. The university is maintaining a no detriment approach and is keeping the situation under review.

If you need to retake next year, you will need to pay again, where applicable, in accordance with the terms of our policy.

For more information on study and assessments please see our guidance and FAQs for students page.

The University tuition fee policy says that I get an automatic full refund if the university cancels modules or courses, why am I not getting a refund now?

The University has not cancelled any of its undergraduate and postgraduate courses or modules but has moved provision online to ensure you can complete the year as planned.

In some cases, this means that we have put in place alternative teaching and assessments for you.

Can I suspend my studies so I don’t have to pay for the rest of the year?

If you choose to suspend your studies fee liability will apply as laid out in the University tuition fee policy. However, you need to consider the academic impact of such a decision and plan appropriately for how you return to study in the future, you should contact as Student Support Adviser for advice via Information Point.

I am an essential worker and have been called on to support critical services at this time. I have no choice but to suspend. Will I get a refund?

If you are suspending your studies in these circumstances the University will hold your fees until you are able to return to study. This means;

  • If you started in September and you have paid 50% of your fees so far this year, when you return to study you will be charged the balance of 50% of the fees even if you have to retake the whole year. 
  • If you started in September and you have paid 25% of your fees so far this year, when you return to study you will be charged the balance of 75% of the fees even if you have to retake the whole year. 

Support from UWE

I have checked the University web pages but I am unsure what financial support is available to me?

To ensure we can support as many of our students as possible we have made some changes to our student support funds. 

  • The Short-Term Loan (STL) scheme remains open, and you may be offered a loan in the first instance rather than a support fund grant. 
  • The Placement Cost Loan (PCL) schemes remain open as usual for healthcare students on placement and NHSBSA have confirmed that NHS financial support will continue.
  • The Student Support Fund remains open for UK Home students.
  • UWE Cares students needing urgent financial support should email Student Money Service you will need to complete a short application form and provide evidence of your costs.
  • The Digital Capability Scheme is available for students who need financial support to access online teaching learning and assessment activities.
  • The UWE Emergency Fund remains open to support EU/International students, who may experience unforeseen and substantial financial hardship which is not related to the COVID-19 outbreak. Please email sms@uwe.ac.uk with a brief outline of your situation. Funds are limited and priority is being given to EU/international students requiring short-term living cost support or financial assistance to return home due to the COVID-19 outbreak. 

Last year I accessed the summer fund while I was resitting some modules, will the fund be available again this year?

We expect to be able to provide some funding to cover the summer period. The scheme has been revised to support the following priority groups:

  • UWE Cares 
  • Disabled students  
  • Students with dependants 
  • Students unable to work due to illness or temporary disability

I was due to be paid a bursary, will I still be paid?

You will still receive your bursary as scheduled.

I have emailed the Student Money Service, but I have not heard back, my situation is urgent, what do I do?

As the student money service continues to be run remotely and demand for the service is extremely high, it will take us longer to get back to you than usual. If you have made an application for one of the support funds please be aware that they are processed in strict order of date and time received.

I have had a significant change of personal circumstances not related to the COVID-19 outbreak, what should I do?

Please check the information on the student support fund pages.

I want to apply for a fee waiver, what should I do?

Please check the information on the fee waiver page.

I have a debt to the University what should I do?

You should contact credit control to discuss your situation.

Continuing Professional Development (CPD) courses

The University remains online for my course, will I get a refund?

For modules already running:

  • All online distance modules will continue as per timetable. 
  • For all face-to-face modules, materials will be placed online where possible. Module leaders and our Learning Technologists will help you engage with this.
  • Any changes to module assessments will be communicated to you by your module leader. 

For modules planned for the rest of the academic year:

  • All face-to-face modules scheduled to run in the rest of the academic year are postponed, with the exception of modules which form part of a programme. If you are unclear about this please ask your module lead. 
  • All distance learning modules will continue as scheduled. 
  • Where postponed modules are rescheduled you will be offered a place on that course. If you have already paid you would not need to pay again.

I have registered on my course and the fees have been paid but I can no longer attend, what should I do?

If you are already enrolled on a module that has not started and you are now unable to engage, your place will be moved into the next academic year. Our CPD administration team will support you in this. You do not need to re-apply. You will not need to pay again.

If you are a self-funded student and are unable to make the alternative date, we will refund your fee.

I have only been able to complete part of my course, will I get a refund?

No.

  • For all face-to-face modules, materials will be placed online where possible. Module leaders and our Learning Technologists will help you engage with this. 
  • Any changes to module assessments will be communicated to you by your module leader. 

Alternatively, the University will arrange for you to complete the course at a later date. If none of these options are suitable for your course, you will be eligible for a partial refund of the course costs.

The University have cancelled my CPD course and I have paid, will I get a refund?

In most cases we will try to offer an alternative place on a future instance of your course. If you have already paid you would not need to pay again.

If you are a self-funded student and are unable to make the alternative date, we will refund the fee.

The university have cancelled my CPD course and my employer has been invoiced paid, will they get a refund?

In most cases we will try to offer an alternative place on a future instance of your course. If you have already paid you would not need to pay again. The CPD team is working closely with employers and contract partners to make suitable alternative arrangements.


If you are a funded on an individual basis by your employer or are unable to make the alternative date, we will refund the fee.

The University have cancelled my CPD course, but I hadn’t paid

In most cases we will try to offer an alternative place on a future instance of your course. This will be at the same fee as the original run of your course but if you are unable to make the alternative you will not be charged.

Your Student Loan

I am in university accommodation and have been offered a rebate on my accommodation, does this have an impact on my maintenance loan?

No, at this time the SLC (Student Loans Company) are still expecting to pay all students their maintenance instalments as planned, this means you will receive the amount of maintenance that you were expecting to receive.

I was being reassessed by the SLC due to a change in circumstances, what will happen to my funding?

Your reassessment will be completed by the SLC but it may take longer than usual. At this time the SLC expect to pay you based on your most recent assessment.

I have moved back home, will my maintenance change?

No, at this time the SLC are still expecting to pay all students their next maintenance instalment as planned, this means you will receive the amount of maintenance that you were expecting to receive.

My course is now being delivered online, will my maintenance change?

No, at this time the SLC are still expecting to pay all students their next maintenance instalment as planned, this means you will receive the amount of maintenance that you were expecting to receive.

Do I still need to apply for my SLC funding for next year?

Yes, you will still need to apply for your funding as planned.

I receive funding from the NHS for my course, will I still get paid?

Yes, all NHS Bursary, Social Work Bursary and Learning Support Fund payments will continue to be paid as normal. Eligible students should continue to apply for payments as normal.

Could I be targeted by Student Finance scams?

Fraudsters often target students with bogus emails and text messages around the three loan instalment periods in September, January and April each year. The SLC will never request a students personal or banking details by email or text. Be vigilant and report anything suspicious to phishing@slc.co.uk. Further information can be found on the government website.

Other finance scams may be on the rise during this time, with fraudsters requesting personal and banking details by email and text, and seeking to capitalise on the vulnerabilities created by COVID-19. Protect yourself and be vigilant. Further guidance can be found on the National Crime Agency website.

Your Accommodation

I have moved out of my private accommodation and do not intend to or am unable to return, but my accommodation provider is still requiring me to pay rent for the summer term. What can I do?

We understand this is a difficult time for students, and that you are concerned about being charged fees for your accommodation that you may not be occupying.

Unfortunately, accommodation agreements are legally binding and it is up to accommodation providers to decide whether they will agree to end agreements early, or negotiate with students. As such, we advise that until you have reached an agreement, or your contract is ended, you continue to pay your rent.

We encourage you to contact your accommodation provider directly, and we have set out some guidance below on how to do this:

  • Check if they have already agreed that students not returning this academic year will have their fees waived. 
  • Check if your contract has something called a ‘break clause’. 
  • If your contract has a ‘break clause’: this may mean that you can leave your contract early – before the end the term – providing you give the required notice. You may have to pay rent until the required notice period has ended. 
  • Please be aware if you are in a shared house, you can only use a break clause if everyone in the house wants to move out. 

If you don’t have a break clause:

  • Speak to your accommodation provider (landlord, agent or private company) and see if you can come to an agreement with them. Whilst there is no requirement for them to make any changes, you may be able to negotiate. 
  • You should explain that you want to end the tenancy with your accommodation provider earlier than the contracted period. If the accommodation provider is happy to let you go without further rent payments, then you will not be required to pay rent. You should ensure that your accommodation provider confirms any changes in writing.
  • If your accommodation provider will not release you from the contract, you are still legally required to pay your rent. They can still hold you or your guarantor accountable for the money, even if you have moved out. 
  • If you have paid a deposit and are moving out, ask when you will get your deposit back. Deposit scheme rules vary, but you may only have three months (less one day) from the end of the tenancy, or from leaving the property, to access the “alternative dispute resolution service”. This service is needed if you disagree with the amount they have requested to keep from your deposit. 
  • If your accommodation provider does not agree to end your tenancy early and your rent includes an amount for bills – you could ask the accommodation provider to reduce your rent amount as utility bills will be lower with no one staying in the property. Again, they are not required to do so, but you may be able to come to an agreement with them.