Coronavirus information on changes to services

This page covers closures and changes to university services. Visit the main Coronavirus guidance page for general information on Coronavirus for students, parents and staff.

Last updated: 08:00 Wednesday 29 April 2020

Updates to services

Following on from the Government’s announcement on Monday 23 March, all UWE Bristol campus buildings are now closed.  However, all student support provision, including the Wellbeing Service, Disability Service and Student Support Advisers now offer support online, on the phone or via email. Please contact the Information Point if you have any questions.

Where there is specific information for a service it is listed below.

Health Centre

The University Health Centre is operating from our main surgery, old school surgery during the summer closure.

We are still providing care and continuing to manage student health throughout the pandemic following the current medical guidance that we are given daily. The surgery is open for urgent medical problems and some routine appointments.

Contact will initially be by phone and we’re taking special measures to protect patients, especially those who are shielded. Phone us on the usual number: 0117 328 6666 or 0117 965 3102.

UWE Bristol Hospitality Services and campus shops

U Block Shop

The Students’ Union U Block shop is still open for students and staff on campus, offering takeaway food from our bakery, hotdogs, food to go, as well as still being well stocked for grocery items and other necessities. If you would like to check on the availability of an item before travelling to The Shop, please call +44(0)117 328 7692, and we can offer live stock information to cut down on unnecessary journeys. The shop is operating on reduced hours and is open from 08:00-16:00, Monday to Friday.

Please note, we are doing what we can to keep both our staff and customers safe, we are only accepting card payments, and we have removed the £3 minimum spend to support this. We also have hand sanitiser available for use on entering and ask all customers to respect the social distancing guidance and one-way system whilst using the shop.

Hospitality services

We cannot accept personal reusable cups in any outlet, drinks will be served in biodegradable cups. The outlets that remain open are providing takeaway service only and are only accepting card payments to help reduce contamination associated with handling cash. We are asking customers to:

  • Wash hands before entering an outlet
  • Allow two metres between people especially if standing in a queue
  • Please do not bring your own cup
Location Vacation opening hours*
OneZone Closed
The Grill Closed
Subway Closed
Bristas Open: Monday to Friday 08:00–14:00
Costa Closed
Street Café Bar Closed
Starbucks Open: Monday to Friday 08:30–15:00
Bower Ashton Traders Closed
Glenside The Hub Closed
Glenside Coffee Pod Closed
The Atrium Closed
Village Store Open: Monday to Friday 10:00–18:00
Saturday to Sunday 12:00–18:00
Crussh Closed
ECC Closed
Vending Open: 24/7 – Hot/Cold beverages, crisps/snacks available.
Limited vegan sandwiches vending available next to OneZone.

*All opening hours are subject to change.
For locations of catering outlets, microwaves, hydration stations and vending machines see our
catering map.

Library services

All libraries will be closed from 17:00 on Tuesday 24 March. For the latest details regarding our library services, please refer to the dedicated COVID-19 library updates page.

Maths support

EspressoMaths (FR) and maths supports (GL) sessions are now suspended.

Information points

All Frenchay, Glenside, Gloucester and City Campus Information points will be closed until further notice.

Staff are working remotely and will pick up queries via email and telephone (lines are opening Monday to Thursday between 08:30–17:00, 16:30 on Fridays)

Student Visa Support Service

Drop-in appointments

Due to the current circumstances, the Immigration Advice Service is now closed for face-to-face drop-in sessions and appointments.

Immigration Advisers can be contacted for appointments and advice by email: immigrationadvice@uwe.ac.uk or by booking a telephone appointment on Infohub (students only).

Please check your email for updates on all services.

Visa application appointments

If your visa is expiring and you plan to extend your stay in the UK, please contact the service immediately and we will support you remotely with online submission, biometric data enrolment and uploading supporting evidence.

Careers and Enterprise provision

Careers and Enterprise provision are now online and staff are working remotely.

The service has moved to voice or video call for appointments and meetings rather than onsite. All events are postponed.

All campus-based Careers and Enterprise spaces are closed until further notice.

Please continue to access the Careers toolkit for online resources such as the CV360 tool and Interview simulator.

If you would like a Careers or enterprise appointment; please book via InfoHub – these appointments can still be delivered through phone or Skype.

If you would like to send the team a message, please use MyQuestions through InfoHub.

If you would like to get in touch, please email the team and someone will get back to you as soon as possible. We are endeavouring to maintain normal service so far as possible, but you may experience some delay receiving a response:

Careers: careers@uwe.ac.uk

Enterprise Team: enterprise@uwe.ac.uk

Placement Support: placement.support@uwe.ac.uk

Global Events and Café

We've moved our services online so you can access them remotely from the safety and comfort of your home. If you have any questions or concerns, please email globalstudents@uwe.ac.uk or by telephone: +44 (0)117 32 86195. You can also use WhatsApp: +44 (0)7973 679835.

Find out about a wide range of events and activities by following our UWE Global Facebook page or via our webpage.

Chaplaincy

Following the current advice given by the University, a decision has been taken to close the Octagon Chaplaincy Centre from Wednesday 18 March until further notice.

This means that we will not be open as a community hub, social/study space or a venue for events. However, our Chaplain Julie Nicholson, is still available for a chat, pastoral and spiritual support, and one-to-one meetings remotely or by telephone. If you would like to arrange a meeting, by phone or Skype, please email: julie.nicholson@uwe.ac.uk

Friday prayers

Following current advice given by the Government and Public Health England on social gatherings and public worship involving large groups, a decision has been taken to suspend Friday Prayers from Friday 20 March. This will apply across all UWE campus sites until further notice.

Staff and students affected should contact local mosques and be guided by recommendations in respect of prayer and worship. A link to local mosques and prayer times can be found below.

Locations of mosques in Bristol

Prayer times for each mosque

Ashraf Al-Rabahi can be contacted for help and advice on how to get to mosques or additional help in Bristol. Contact Ashraf – Tel: 0117 328 4210

Printing and Stationery Service and PrintWorks Shop

The UWE Bristol Printing and Stationery Service and PrintWorks Shop are closed until further notice. If you have any queries during this time please email printing@uwe.ac.uk and someone will respond to your email as soon as possible.

Study abroad - COVID-19 actions for outgoing students 20/21

The Study Abroad Team have received many emails from students worried about the potential impact of the COVID-19 pandemic on exchanges due to commence in September 2020.

We are continuing to monitor all government advice and guidance, particularly relating to travel abroad. We are also keeping a watching brief on any notifications received from our partner Universities about 20/21 activity.

For now, we are working with the assumption that students WILL be able to take part in their exchange programmes.

However, it is currently too early to confirm this with certainty as the situation with COVID-19 is evolving fast. We will keep a close eye on the situation and will keep our advice under review.

We would recommend at this stage that students refrain from making financial commitments i.e. flights or accommodation until such time as things become more clear.

Please be patient if you have not yet heard from your exchange University about the admission process. Please be proactive and investigate their web pages for further information. The usual timelines have been affected by the new remote working arrangements.

We plan to send you a number of communications relating to pre-departure preparations after the Easter break.

We are monitoring the situation closely and are able to act quickly if changes to ensure the safety of our students, staff and visitors. We are well-prepared and continue to act on the advice from Public Health England (PHE), the NHS, the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO). We have already taken proactive steps to ensure that everyone has access to the latest advice, as well as offering support to students and staff who are outside of the UK, or planning to travel outside of the UK.