Laura Wade-Gery - 6 March 2019
Laura Wade-Gery, Non-Executive Director of John Lewis, British Land and NHS Improvement, lecture on "Human and digital - the challenges and power of harnessing both."
Human and digital - the challenges and power of harnessing both
Laura Wade-Gery, Non-Executive Director of John Lewis, British Land and NHS Improvement, delivered a lecture as part of the Bristol Distinguished Address Series.
Laura set the scene of her lecture by talking about the reality of the digital revolution, the speed and scale of it and the unprecedented political challenges because large numbers of people feel disempowered and left behind by an increasingly digital economy. While there have been digital developments, homo sapiens are still fundamentally wired in the same way they were 1000 years ago. This is a challenging scenario to live and lead within, a human mind that hasn’t changed much, dealing with incredibly rapidly evolving technology.
Laura gives examples of how she has helped digitise the organisations she works with, emphasising the importance and impact of digital across all sectors, but explains that wherever you work or will work, “we are just in the foothills of that new landscape.”
In Laura’s experience of harnessing both human and digital she makes four observations that will help us chart our way forward in our own worlds:
- Is the customer/user the predominant focus? – the proposition should be designed around them to get the best chance of being successful.
- Honour the relationship between the customer/user and their digital footprint.
- Ensure you have digital talent in your organisation.
- What leadership is needed in this changed world? Admitting you may not know all the answers, prizing delegation rather than control, encouraging appropriate boldness over caution and value collaboration over individual effort.
Laura concludes her speech by saying we shouldn’t be afraid of the changing digital world as it offers immense potential to improve our companies, citizens' experience and lives.