Submitting a Stage Two complaint

The second stage of the complaint procedure involves raising a formal complaint with a caseworker. Stage Two should normally only take place once an individual has attempted to resolve matters informally under Stage One of the complaint process and within three months of receiving a written response at Stage One.

At Stage Two, cases are investigated and considered by a University caseworker within the Student Casework Team. A student submitting a complaint may wish to obtain advice and guidance from the Students’ Union Advice Centre prior to completing the Stage Two submission.

Make a Stage Two complaint

Students and staff can make a formal complaint using the Complaints Submission site.

The Complaints Submission site can be used via a number of web browsers including Internet Explorer, Google Chrome, or Firefox but it is not possible to use it via a mobile phone.

View guidance on how to submit a Stage Two complaint.

Want someone to act on your behalf?

If you want someone to act on your behalf, you must complete a Third Party Consent form and post it to the Student CaseworkTeam at the address below.

The nominee must then request a Complaints Submission form by emailing complaints@uwe.ac.uk.

If you are unable to access the Complaints Submission site please contact the Student Casework Team via complaints@uwe.ac.uk to discuss an alternative method of submission.

Student Casework Team
Student and Academic Services
University of the West of England (UWE Bristol)
Frenchay Campus
Coldharbour Lane
Bristol
BS16 1QY