Submitting a Stage Two complaint

The second stage of the complaint procedure involves raising a formal complaint with a caseworker. Stage Two should normally only take place once an individual has attempted to resolve matters informally under Stage One of the complaint process and within 28 days (four weeks) of receiving a written response at Stage One. There may be occasions when complaints are dealt with immediately at Stage Two due to the character, complexity or seriousness of the case. 

At Stage Two, cases are investigated and considered by a University caseworker within the Student Casework Team. A student submitting a complaint may wish to obtain advice and guidance from the Students’ Union Advice Centre prior to completing the Stage Two submission.

Make a Stage Two complaint

Students and staff can make a formal complaint using the Complaints Submission site.

The Complaints Submission site can be used via a number of web browsers including Internet Explorer, Google Chrome, or Firefox but it is not possible to use it via a mobile phone.

View guidance on how to submit a Stage Two complaint.

Want someone to act on your behalf?

If you want someone to act on your behalf, you must complete a Third Party Consent form and post it to the Student Casework Team at the address below.

The nominee must then request a Complaints Submission form by emailing

If you are unable to access the Complaints Submission site please contact the Student Casework Team via to discuss an alternative method of submission.

Student Casework Team
Student and Academic Services
University of the West of England (UWE Bristol)
Frenchay Campus
Coldharbour Lane
BS16 1QY