Enrolment

This error will appear if we are missing data about you. All UK universities have a legal duty to collect and return information about our students, including information to aid diversity monitoring. We also collect information to help us support you during your studies. To find out more about how we use your data, see our Student Privacy Notice.

We collect your application and enrolment data to meet legal reporting requirements set by the UK Government and the Office for Students, through the Higher Education Statistics Agency (HESA). You can find out more on the HESA website.

We may be missing one of the following:

• ethnicity or ethnic background

• religion or belief

• sexual orientation

• gender identity

• disability status

• emergency contacts

• personal email address.

Solution

Add the missing information in Your info in MYUWE. Return to online enrolment once it has been updated.

This error will appear if our records show that you have an outstanding debt. You can see the details of this debt in Fees and payments in MYUWE.

You cannot enrol until the debt has been paid. 

New students

If you are a new student who has received an invoice and missed the payment plan deadline, you will see this error. The full amount becomes due 14 days after the invoice was issued.

Returning students

If you have tuition fee debt from the previous academic year, you will not be able to enrol until the outstanding debt is paid.

Solution

If you’re a new student, please pay your fees in full in a single payment or set up a payment plan for your fees using one of the payment methods listed in ways to pay.

If you’re a returning student, clear any outstanding fees from last year before enrolling. You can choose a payment method through ways to pay or contact the Credit Control Team at creditcontrol@uwe.ac.uk. Once your debt has been cleared, it can take three to five working days for the payment to show on your record.

For other issues, see our guidance on fees errors.

You can't proceed with enrolment.

Solution

You should contact us so that we can investigate the issue.

You can't enrol because there is an issue with your admissions checks.

Solution

Some of our courses need checks such as Disclosure and Barring Service (DBS) or occupational health checks. You can find further guidance through our page on professional checks.

If you are studying a course that needs checks and you see this error, contact our Admissions Team.

If your course does not need checks and you see this error, there is a problem with your student record. This needs to be fixed before you can enrol by contacting us.

If you have an issue with your fees, see our guidance on fees errors.

If you cannot enrol, but your issue is not on this page, contact us.

When you enrol, we may ask you for information required by the Higher Education Statistics Agency (HESA). This helps us address discrepancies in the take-up of higher education opportunities between different social groups.

We have to record information about your parents' education. By parents, we mean the people who raised you. This includes adoptive parents, step-parents or guardians.

We will only ask this question once, when you start at UWE Bristol.

The first section on the enrolment form shows your course details.

If your course details are correct, check the 'I confirm that the above Course Details are correct' checkbox. If your course details are incorrect, contact us.

Course name

This shows the course you are enrolling for. If you have had a transfer approved and it isn't showing, your record will update automatically. You should continue with enrolment./p>

Study mode

This shows your mode of attendance on your course.

This may show 'sandwich' even when you are studying full-time. This is because all students on your course are enrolled as 'sandwich' in first and second year. If you decide not to do a placement in your third year, we will move you to the full-time course.

If you are a final year student and this shows 'sandwich' when it should show 'full-time', contact us.

This section contains your personal details.

If your personal details are correct, check the 'I confirm that the above Personal Details are correct' checkbox.

Email addresses

After each stage, we will send you a confirmation email. We will send this to your UWE Bristol email address and personal email address if you have added one.

Change your personal details

If your preferred first name, personal email or mobile number are wrong, you can change them in MYUWE. You can return to the enrolment form once you have updated these.

If anything else is wrong, contact us.

This section contains information about your ethnicity, religious beliefs, sexual orientation, transgender status, disability, Disabled Students' Allowance, and nationality.

Change your personal details

If the details in this section are wrong, you can change most of them in MYUWE. You cannot change the Nationality or Disability Allowance fields. To change these, contact us.

Disability or health condition

You can select more than one disability or health condition if more than one applies to you. If you have selected a disability or health condition, email your medical evidence to disability@uwe.ac.uk. We can then offer you reasonable adjustments and further advice. More information can be found through our disability webpages.

Your information is used and stored under our Terms and conditions and section 10 of the Data Protection Policy.

In an emergency, for example if you’re seriously ill or in an accident, we may reach out to your emergency contacts. This helps us reduce risks and provide you with support. This is normally with your permission.

You must give at least one emergency contact. You can add or change your emergency contacts in MYUWE.

We need your:

• Home address: your permanent address in your home country or region.
• Term address: where you are living while studying at UWE Bristol. If you are moving into UWE Bristol accommodation, your term address will be added automatically.
• As an international student you are required to provide a UK address to the University as part of your visa sponsorship. Failing to provide an up-to-date UK address could result in withdrawal of your visa.

If your home and term address are the same, check the box.

If your addresses are correct, check the checkbox.

Change your addresses

If your addresses are incorrect, you can change them in MYUWE. If the system doesn't recognise your address, we recommend you only enter your postcode and use the search function to find your full address.

If you need help to update your address, the address you want to register is overseas, or is not recognised by this system, contact us.

We share your details with The Students’ Union at UWE to offer you experiences like student elections, sports clubs and societies, student voice opportunities, events and offers. More information is in our Student privacy notice. If you opt out, you will not be able to access these opportunities.

Please check the box if you do not want us to share your details with the Students’ Union at UWE.

This section contains legal information and conditions about enrolment and sharing your information with UWE Bristol.

Confirm that you have read and accepted the Terms and conditions, then submit the enrolment form.

You will be enrolled after completing the enrolment form (Stage 1) if you are:

• a student fully funded by Student Finance (SLC) and we have received your funding details
• a student fully funded by the NHS
• an international student who has paid all tuition fees before enrolment
• a Degree Apprenticeship student.

All other students must pay their fees.

Once you confirm your fees during online enrolment, we will send you an invoice so you can set up a payment. Find out more about ways to pay.

The Fees page shows the amount you owe towards your tuition fees, including:

• any funding from Student Finance
• any payments you have already made

Scholarships and discounts are not shown, but will be applied before we invoice you.

Once you have received your tuition fee invoice, go to Fees and payments in MYUWE to set up a payment or find further information.

If you do not agree with the amount to pay, contact us.

Student Finance funding

If you are fully funded by Student Finance and we have received details of that funding, or if you are fully funded by the NHS, there is no need for you to make any payment after enrolling.

You should see your Student Support Number at the top. Check that this is correct. If your Student Support Number is 'Not known', this means that we haven’t received details from Student Finance yet. If we have not yet received details of your funding, come back later. We receive daily updates from Student Finance.

If you're still waiting to hear about your funding from Student Finance, see our delayed funding guidance for help.

If you think the amount of funding shown is wrong, contact Student Finance:

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland
• Student Awards Agency Scotland

If you have applied for tuition fee support from Student Finance, you must keep a copy of your written notification of funding.

If you have a scholarship or discount, we will apply this to your fees record after you have agreed to the UWE Bristol terms and conditions. You will receive an invoice with the remaining fees due, taking into account any discounts or scholarships.

Once you receive your invoice, please log in to MYUWE and set up your payment method.

If we're not able to calculate your fees in online enrolment, you'll be sent an invoice that will tell you how much you have to pay and the payment methods available to you. See our guidance on other ways to pay.

Your fees can be calculated in online enrolment if you satisfy the following criteria:

You are an undergraduate student or studying for a PGCE and you are:

• studying a full-time or sandwich programme of study
• studying for a UWE Bristol programme based at one of these sites:
  • Arnolfini
  • Bower Ashton
  • Bridgwater and Taunton College
  • Bristol City Robins Foundation
  • Bristol Zoological Society
  • City of Bristol College
  • Frenchay Campus
  • Glenside Campus
  • Gloucester College
  • Mulberry Bush Organisation
  • NHS Blood and Transplant
  • University of Bristol
  • Weston College

Part-time students

If you're a part-time student, and your course fees are calculated from the number of modules you are taking, we will invoice you when your record has been updated.

Fees for partner institutions

If you're attending one of our international partner colleges, you can find more details in this list. If you need help with enrolment, contact partnerships.sat@uwe.ac.uk.

Partner institutions

• Auston Institute of Management, Singapore students – pay your fees to Auston Institute of Management.
• Banking Academy, Vietnam students – pay your fees to Banking Academy.
• Bristol Institute of Business Management, Sri Lanka students – pay your fees to Bristol institute of Business Management.
• British Institute of Engineering and Technology, Sri Lanka students – pay your fees to British Institute of Engineering and Technology.
• City School of Architecture, Sri Lanka students – pay your fees to City School of Architecture.
• Delter Telfort, China students – pay your fees to Delter Telfort.
• Foreign Trade University, Vietnam students – pay your fees to Foreign Trade University for the semester(s) that you study there. If you transfer to UWE Bristol, you will pay your fees to UWE Bristol for the semester(s) that you study there.
• Global College of Engineering and Technology, Oman students – pay your fees to Global College of Engineering and Technology.
• Hainan Medical University students – pay your fees to Hainan Medical University.
• HKU School of Professional and Continuing Education students – pay your fees to HKU School of Professional and Continuing Education.
• International University, Vietnam students – pay your fees to International University.
• National Economics University of Hanoi (NEU) students – pay your fees to National Economics University of Hanoi.
• Neusoft Institute, China students – pay your fees to Neusoft Institute.
• Phenikaa University students – pay your fees to Phenikaa University.
• SHAPE students – pay your fees to SHAPE.
• Taylor’s University students – pay your fees to Taylor's University unless you are transferring to complete your final year studies at UWE Bristol, in which case you will receive communications about enrolment at UWE Bristol from our Admissions team.
• The British College, Nepal students – pay your fees to The British College.
• Thuongmai University students – pay your fees to Thuongmai University.
• Tianfu College Southwestern University of Finance and Economics, China students - pay your fees to Tianfu.
• Transport and Telecommunications Institute, Latvia students – pay your fees to Transport and Telecommunications Institute.
• Villa College, Maldives students – pay your fees to Villa College.

Fees cannot be calculated

This means that the system should be able to calculate your fees but is unable to. For help, contact us.

Not eligible to pay fees in online enrolment

Students who are sponsored

• If some or all of your fees are being paid by an employer or other sponsor, your sponsor must complete a sponsor form.
• If you are an international student and some or all of your fees are being paid by your embassy or government, you must submit your financial guarantee letter to UWE Bristol at sponsor.authorisation@uwe.ac.uk. We will then complete the fee part of your enrolment.
• If you receive any other sponsorship, your sponsor must complete a sponsor form.

Part-time students

If you are a part-time student, and your course fees are calculated from the number of modules you are taking, we will invoice you when your record has been updated.

Paid amount differs from calculated amount

The amount you paid differs from the amount we expected you to pay, and your record has not been updated.

For help, contact us.

You do not agree with the amount to pay

If you do not agree with the amount to pay, contact us.

You may disagree with the amount to pay because we haven’t received notification of your support from Student Finance (SLC). We receive daily updates, so return later to check if it has updated.

If you have information from Student Finance that shows a different amount from the amount shown in online enrolment, contact Student Finance directly:

• Student Finance England
• Student Finance Wales
• Student Finance Northern Ireland
• Student Awards Agency Scotland

For help with enrolment, send us an enquiry online, or call +44 (0)117 32 85678.

Email: Doctoralacademy@uwe.ac.uk

Webpages: About the Doctoral Academy

Email: partnerships.sat@uwe.ac.uk

Arts, Technology and Environment

Email: professional.fet@uwe.ac.uk
Telephone: +44 (0)117 32 81043 (option 1, then option 3)

Business and Law

Email: execed@uwe.ac.uk
Telephone: +44 (0)117 32 81043 (option 1, then option 2)

Professional Development

Email: pd@uwe.ac.uk
Telephone: +44 (0)117 32 81158