Pre-arrival information for 19 September

Pre-arrival and key collection information for Glenside and The Hollies for students moving in on 19 September. 

We are looking forward to welcoming you into your new home! 

Important information

Please note that due to the current situation with COVID-19, Accommodation Services are following Government guidance in order to protect both students and staff. We would respectfully ask that you read and follow the processes we have put in place for you when collecting your key and moving into your accommodation:

  • Please observe the two metre distance rule.
  • Please ensure you are wearing a face covering within any shared areas: UWE Bristol buildings, accommodation blocks, stairwells and corridors.
  • Please sanitise your hands before entering and on leaving any UWE Bristol buildings and your block.
  • Please enter any UWE Bristol buildings on your own. No other persons will be permitted into this area with you, they will need to stay with their vehicle.
  • Only one other person will be permitted to enter your accommodation with you. They are able to go into your room, but should not go into the shared kitchen/communal areas
  • There will not be any public toilets available, please wait to use the facilities in your room.
  • The first term is only six weeks. Please consider travelling light and bringing essential items only at this stage.
  • Please do not arrive before the date agreed. Please note not all contract start dates are the same so please check your contract start date.

Before you arrive

You will need to:

  • complete your E-Induction
  • complete your Direct Debit
  • bring photographic identification (student ID ideally but if you have not received this, your passport or driving licence)
  • bring your welcome/student ID number
  • print and bring your completed key collection letter with you as advised in our separate email.

Collecting your keys

Where to collect your keys

The postcode for Glenside is BS16 1DD.

Customer Services will be situated outside of the Porters Lodge between 10:00 and 16:00. Please refer to the campus page below for directions. Please email and advise whether you plan to arrive between 10:00-13:00 or 13:00-16:00. If you are not able to arrive during these times, please contact us at

Arriving by car

There is a very small car park within this area. Please ensure that you collect your key on your own to maintain social distancing and be ready to move away within a few minutes to allow other vehicles within the area 

Glenside Campus

On entering the campus, take a left at the mini roundabout and keep following the road around towards Poplar. You will see the Porters Lodge at the back of Poplar on the map within Zone H. Turn right and go straight ahead into Car Park 4 right by the Porters Lodge and to where you will see Customer Services under the cover

Kitchen and Bedding Starter Packs

How is your packing coming along, do you still have things to buy? Why not take the hassle out of buying and transporting your bedding and kitchen items by pre-ordering from UniKitOut.

Choose from a range of essential items which can be delivered directly to your accommodation ready for your arrival. Furthermore, save 10% on your order by adding a UWE10 discount code at checkout.

Contact us

Should you have any further queries about your key collection/arrival, please either telephone +44(0)117 32 86227 or email  and we will endeavour to reply to you within 24 hours.