Wessex Red Terms & Conditions of Travel

  1. Replacements for lost passes will be charged at £5 each; contact the place you purchased it. If you purchased it online, email us. You will need your receipt as proof of purchase.
  2. If UWE finds that any passenger is travelling fraudulently (ie using someone else's pass), the pass may be cancelled and this individual will not be sold another pass during that academic year.
  3. Drivers have the right to refuse travel indefinitely to passengers who are considered to have acted improperly to UWE or Wessex Connect employees. Complaints in this regard should be forwarded to Wessex Connect in the first instance.
  4. Refunds will be issued only for purchased annual and 3-term passes (not those included free within accommodation rents). This will be at a rate of £5 per week remaining on the pass, minus a £5 administration charge.
     – 3-term pass: refunds available only until 4 March 2012 for UWE staff/students.
     – annual pass: refunds available only within 6 months of purchase.

These terms & conditions are in addition to Wessex Connect's Conditions of Carriage. In case of doubt, the above conditions prevail.