Frequently Asked Questions

How do I obtain a printing order form?

Contact your faculty office who may have a stock or order them on the stationery order form under 'Forms and Requisitions'.

Back to top

Can I e-mail my print job to you?

Yes you can, preferably in pdf format, but we will still need a completed and signed printing order form to enable us to process the order. Using our electronic submission service is a better option.

Back to top

     
     
     

 

What colours of paper do you stock?

Our stock colours are: White, Blue, Green, Yellow, Pink, Grey, Cream and Lilac.

Back to top

Can you print onto card?

Yes, we can print onto card. Our stock colours are as the paper colours above.

Back to top

Can I put more than 1 job on an order form?

If you have several jobs that you need to order and you need the same amount of copies of each job and the finishing instructions are the same for each job then they can be submitted on one order form.

Back to top

Can you fold my printing for me?

Yes. State on your order form in the other instructions area how you need it folded i.e. A3 folded to A4 or A4 folded into three etc. or include an example with your order form.

Back to top

Why don't the colours on my screen match the colours that have been printed?

Colour monitors mix the three primary colours (red, green and blue) to produce the range of colours that we see. Colour printing uses cyan, magenta and yellow (plus black) to create the range of colours. The software used to convert from one format to another is good but not perfect! Also, monitors can be poorly adjusted resulting in poor rendition of the colour displayed. If you need a particular shade of colour on your printed document please ensure you send a sample of the colour and state the requirement on the order form.

Back to top

Tips on completing a printing order form

  • Ensure that all blue shaded boxes are filled in.
  • Ensure that you have ticked the relevant boxes for any finishing operations that you may require i.e. collating, binding, punching etc.
  • If you have been given an estimate for your job the please write the estimate number in the other instructions area on your printing order form.
  • If you are submitting several jobs and you require the same amount of copies of each job and the finishing instructions are the same for each job the you may submit them on the same order form. Differing amounts of copies will need a separate order form.
  • If your work is of a confidential nature then place a tick in the IF CONFIDENTIAL box on the right hand side of the form and we will treat it as confidential and wrap it in plain brown paper on completion of the job.
  • If you are requesting a print for a job that we have previously printed for you there may be a reference number in the bottom right hand corner of the print. This should be written in the RE-RUN NUMBER box on the right hand side of the printing order form.
  • Please always enter a realistic date required on your order form as we schedule our work and orders with no date required or ASAP are at risk of being left until a free print space becomes available. If we cannot meet your date required then we will endeavour to contact you to make alternative arrangements.
  • We will automatically print your order double sided unless you tick the PRINTED ONE SIDE ONLY box or you state other instructions on the order form.
  • If your job has any requirements that we do not list on the form or there is something specific that you need us to know i.e. coloured papers required, page 16 colour copied etc. then please write these requirements in the OTHER INSTRUCTIONS area of the order form.
  • Avoid writing below the other instructions area as the bottom part of the form is needed for Printing and Stationery office use.
  • Remove the yellow copy of the form and retain for your records. If you need to chase the progress of your order then you will need to quote the PF number which is in the top right hand corner of the form. Send the top 2 copies of the form to Printing and Stationery with your job.

Back to top

Missing Print Jobs

From time to time we get complaints from internal customers that print orders have not been delivered. Our system generates an e-mail to the job contact with a PDF copy of the delivery note. This clearly shows the delivery address being used. This delivery address is identical to the address label attached to the boxes. Once we have packed the print job, sticking address labels on each box, we write the details on a Driver's Delivery Sheet. This gives the CSOs from Facilities who collect and distribute the jobs the opportunity to check the parcels are on the pallet being collected.

If we receive a complaint about non-delivery we firstly check the address is correct then check the parcel(s) is/are written on the driver's sheet. If the delivery address is correct you must check carefully at that location for the parcel, remembering that we generally pack jobs into empty paper boxes so could be confused. Contact the post room to see if they have not yet delivered to you. If the parcel is not found we very much regret that the cost of a re-print will be charged to your cost centre.