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IT Services

UWE eXternal Access (XA) Service

Frequently Asked Questions (FAQs)

The following FAQs attempt to address any queries about the UWE XA service

General

  • Q001 - What can XA do for me?
  • Q002 - What are NHS Academies and what services do they provide?
  • Q003 - What is secure VPN access, what will I need to use it and how do I apply?

Installation

  • Q004 - What do I need to do to make XA work from my PC at home?

Usage

  • Q005 - How do I access the XA service?
  • Q006 - Why do I have to log in twice?
  • Q007 - Student Thin Client Desktop (for Academy Students only)
  • Q008 - Why can't I see my USB pen from a Remote File Transfer (RFT) session or from a Desktop?
  • Q009 - Can I print from a Remote File Transfer (RFT) or Academy session?
  • Q010 - How can I use my files from a Remote File Transfer (RFT) session?
  • Q011 - Why can I not browse the internet from another Explorer window when I am connected to XA?

Troubleshooting

  • Q012 - What can I do if I can't access all or any part the XA service?
  • Q013 - Other Solutions

Back to XA (Xternal Access) Home Page

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Page last updated Monday 21 March 2011 at 11:40:56 AM
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