Telecomm Services
The Telecommunications Team is responsible for the maintenance and development of the telephone network and associated systems e.g. voice mail and call queuing. We also produce the monthly call logging reports and deal with equipment purchases such as telephones and fax machines.
All extensions at UWE are of the form 8xxxx and can be accessed from outside by Directly Dialing In (DDI) using the format 011732 8xxxx.
To report faults on the network, or for information relating to the status of ongoing jobs, you can contact us through the IT Services Support Centre on extension 123 or externally on 011732 83612.
Acceptable Use of Telephones
Telephones are provided to enable staff to carry out their jobs. It is recognised that a small amount of personal use may be necessary but frequent and heavy usage is not permitted, especially to mobile phones and international destinations. Calls to premium rate numbers starting with 09 are not permitted. If your job requires access to a 09 number please contact your telephone representative to arrange access.
Student Phones
The university provides student telephones for wardens & disabled students only. Students are permitted to use telephones designated for the Dog N Bone service. Dog N Bone cards can be purchased from Students Union.
The Team
Please visit the Telecomms and Telephone Operators teams.
Site Map
• An introduction to the new Alcatel VOIP (Voice over Internet Protocol) telephone system
• Alcatel VOIP telephones available for UWE staff
• How to use the Staff telephone directory
• How do I get my details amended on the telephone directory?
• How to get a new telephone handset & line?
• How to move a telephone number or socket to a new location
• External Installations, Broadband, ISDN etc.
• How to report a fault & fault response times
• Telephone features & facilities for analogue telephones
• Telephone features & facilities for VOIP telephones
• Dialling access & barred numbers
• University Payphone & Dog N’ Bone locations
• DECT (Digital Enhanced Cordless Telecommunications)
• Telephone Billing reports and call logging
• Telephone groups on the iSDX
• Telephone Groups on the Alcatel
• Telephone Training – please contact Telephone Services to discuss needs
• Call Costs can be supplied on request
Forms
• Telephone Directory Amendment Form – to be completed by your telephone representative. You can see examples of completed Telephone Directory Amendment Forms.
• ITPR (IT Purchase Request) – A Cost Code will be required for all requests. Examples of completed ITPR forms;
o Extension adds, moves & changes
o Equipment order
o Non-chargeable Telecomm works
• IT Support Form or contact the IT Support Centre– for reporting faults
External Links
• BT - Directory Enquiries
• BT Directory Enquiries - Help & Tips
• 192.com - UK directory enquiry service
