IT Services Support Documents from A-Z
Alphabetical order
Legend in colour: Documents for Student & or Staff ä, Student/Staff & äA
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Acceptable Use Policy for staff (Technology)ä
Acceptable Use Policy for students (Technology)&
Access to the Internet, emails and your files from home &ä
Agresso Information about the Finance system ä
An error box has appeared concerning WFICA16, what can I do? &ä
Audio Visual Services (Central) ä
Auto-format in Microsoft Word &ä
B
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Blackboard - What is Blackboard? Where can it be accessed? &
Blackboard support web page &
Blue screen with white text and numbers: Error message &ä
Booking a course - IT Training ä
Booking of Computers in the Frenchay Library &
Botetourt House (Building 640) - IT Services (not including the IT Support Centre) &ä
Bulk Mailing Information for Staff ä
Bulk Mailing Information for Students &
C
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Caps Lock indicator and upper case letters&ä
CDs Collection Point (for example SPSS) &
Computing equipment offers for students and staff &ä
Converting learning materials to web-friendly formats &ä
D
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Default printer: Change my default printer (thick staff) Windows XP ä
Default printer: Change my default printer (thin staff) Windows terminals ä
Difference between a local and a network printer (Staff) and what is an MFD? ä
E
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Email for students - Outlook Live &
Email from Home (Staff) - Outlook Web Access ä
Error message: cannot make connection to the Citrix server What to do... (applicable to thin client users only)ä
F
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
File already in use I want to open a file but it is already in use. How do I make a copy? & ä
Forgotten System Password? I can't remember my System password &
Frequently Asked Questions about Corporate Staff Laptops UWE Laptops ä
Frequently Asked Questions about Staff Printing (FAQ's) Applicable to thin and thick client users ä
G
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
General printing problem I can't print anymore ä
Glossary: Computing terms and definitions & ä
Guide for Students - Autumn 2011 (New) &
I
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Internet is running slow Windows XP & ä
Introduction to Net Plus Connect to UWE with your own laptop &
ISIS2 - Ingres Student Information System ä
IT Guide for Hartpury College &
IT Policies &ä
IT Services and the Services delivered to Students and Staff &ä
IT Training How to get IT training at UWE? What courses are available? ä
ITS Catalogue List of IT Equipment to order (Staff Only) ä
ITS Homepage &ä
ITS web pages guidance A guide to the ITS web site &ä
K
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
KINETICS - System supporting the management and allocation of student accommodation ä
L
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Laptop User Guide Using a laptop for ResNet or Net Plus at UWE &
Licences (software) available free from IT Services &ä
List of software available for most machines &ä
Log in to a thick or thin client PC (Staff) for staff ä
M
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Microsoft Protect - Security of your PC & ä
Microsoft Push Email Windows Mobile 5 Device ä
Microsoft Word runnning slowly What should I do? &ä
Minimum PC specification for students What to get to go on the UWE network... &
myUWE Portal: The Portal is the window to Blackboard, emails and other UWE services, announcements, bookmarks etc.. &
myUWE support web page &
N
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Net Plus Instructions for Apple Macs with OSX v.10 These instructions cover the connection of an Apple Mac OSX v.10 computer to Net Plus &
Net Plus Instructions for Apple Macs with OSX Snow Leopard These instructions cover the connection of an Apple Macs OSX Snow Leopard computer to Net Plus &
Net Plus Instructions for Windows Vista and Windows 7 These instructions cover the connection of a Windows Vista or a Windows 7 laptop to Net Plus &
Net Plus Instructions for Windows XP These instructions cover the connection of a Windows XP laptop to Net Plus &
Net Plus Introduction Short guide &
Net Plus Terms and Conditions &
Network drives (C, D, E, H, S, T, U, etc...): which one can I access? Applicable to thin and thick client users &ä
Network Printer (Staff Thick Client, Windows XP) How to print to a network printer (Staff only) ä
Network Printer (Staff Thick Client, Windows NT4) How to print to a network printer (Staff only) ä
Network Printer (Staff Thin Client, Windows terminals) How to print to a network printer (Staff only) ä
Network: gaining access to the services provided by IT Services Logging to the network &ä
NHS Academies - External Access &
O
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Office 2007 - Microsoft Office 2007 help information &ä
Office 2007 - Online training courses &ä
Office 2007 - Training presentations &ä
Outlook Live based on Microsoft Live@Edu: email system for students &
Outlook 2007 - Staff e-mail system ä
P
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Passwords: Choosing complex passwords &
Passwords: Protecting your passwords &
PC Labs Locations (Frenchay, Glenside, Bower Ashton and St Matthias) &
PC Power Management Program (for Staff) ä
Phishing emails: why have you sent me an e-mail asking for my user name and password? &ä
Portal: myUWE see also myUWE Portal &
Printing - see Student Printing &
Procurement Policy for Staff only (2003) ä
Proxy settings & ä
Purchasing IT equipment (Staff only) How to order IT equipment for UWE? (Staff Only) ä
Push Email (Microsoft) ä
R
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
ResNet instructions for Apple Macs with OSX version 10 &
ResNet Instructions for UWE file access using an Apple Mac OSX &
ResNet Instructions for Apple Macs with OSX Snow Leopard &
ResNet instructions for Windows Vista or Windows 7 &
ResNet instructions for Windows XP &
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
SearchIT - How to find IT related-documents outside of these FAQs? ä
Searching for Information on www.uwe.ac.uk - Info for Web Designers ä
SITS - ADMIT Students admission system ä
Slow login time It's taking a long time to log in & ä
Slow running computer What should I do? I am a thick client user &ä
Slow running system/computer What should I do? I am a thin client user &ä
Software available free from IT Services - on Site licence, for installation on UWE owned or personal computers/laptops &ä
Software available to UWE students - page specific to students &
Speed up your PC (Disk cleanup, Disk Defragmenter, Error Checking Utility, Spyware, ReadyBoost) ä
Staff Computing Guide - 2010 ä
Staff Thin Client Guide How the new Staff Thin Client works? ä
Start Menu - also Launching applications, Windows Explorer and Help &ä
Student Computing Guide - Autumn 2010 &
Student PC Labs Locations by campus &
Student Printing Explained: how do I print using the Pharos system? Pharos user guide &
Student Printing: all I need to know Using Pharos at UWE &
Student Printing: Locations for crediting Pharos accounts Where can I find the cash stations to use the Pharos printing system? &
Student Printing: Pharos Print Stations Details Details of locations, password change and colour options &
Student Storage Facilities Storing and Archiving data &
T
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Thin Client Hints and Tips Windows Thin Client ä
Thin client units: why is the screen frozen? What should I do? ä
Thin or thick : Start Menu Am I using a thin or thick client PC? ä
Thin or Thick client: What are you using? How to tell if you are already logged in... ä
True Type font in Microsoft Word When I print a document, the font is different on paper from on screen or print preview... & ä
Two types of client available to the user - Thick and Thin. Windows XP Thick and Thin ä
U
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Useful Links & ä
Username and password to access the UWE network &
UWE Corporate Staff Laptops: Connecting to Network Printers ä
UWE External Access System (XA) access to UWE drives & ä
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Virus alerts Protecting your PC from Viruses & ä
VoIP Telephone Services Service providers ä
W
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
Web filtering Restriction of access to unauthorised web sites &ä
Welcome to new students - starting up at UWE &
Welcome back to UWE - Information for returning students after holidays or placement year &
X
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ^ |
XA - UWE External Access System access to UWE drives & ä
