Contact the IT Support Centre (ex-Help Desk)
How to Get Help?
• You can visit the IT Services web pages
• You can visit the A to Z
• You can fill in our Online Help Desk Request email form and we will get back to you with an answer.
• You can email us at its.helpdesk@uwe.ac.uk
• You can phone us on University Extension 123 or from outside the University on 0117 32 83612.
• You can call in person at the IT Support Centre (new location)
• You can search through Service IT (STAFF ONLY): You may log and view your Service Desk calls and your Change Management requests.
IT Support Centre opening hours by telephone only:
The telephone number is 123 (internally) and 0117 32 83612 (externally).Autumn and Spring Terms & Summer and holiday periods (including Bank Holidays and closure periods)
The IT Support Centre can be contacted 24/7 (all day and night) with the exception of a short 30 minute shutdown period each weekday from 08:00 to 08:30
Please listen to the any known fault option when you first contact by telephone the IT Support Centre. This might save you time waiting on the queue for a representative.
IT Support Centre opening hours:
You can call in person at the IT Support Centre on the 3rd level of the Frenchay Library in room 3D028A .
Autumn and Spring Terms
• Monday through Thursday – 09:00 to 16:50
• Fridays – 09:00 to 16:20
Summer and holiday periods (not including Bank Holidays and closure periods)
• Monday through Thursday – 09:00 to 16:50
• Fridays – 09:00 to 16:20
