UWE Card: Terms and Conditions

The UWE Card is provided by the University of the West of England, Bristol (“the University”)
The following Terms and Conditions apply to the use of a UWE Card by Students and Staff (cardholder).

 

  • Conditions of Use

    • The UWE Card is issued as a means of identification, as an access card for University facilities (subject to access rights being available to the card holder and to the facilities being available for use) and as an access card for Library Services. The card must remain in control of the cardholder at all times. Safeguarding and ensuring proper use of the UWE Card is the cardholder's responsibility.
    • The card is for personal use only and is not transferable. The cardholder must not lend a UWE Card to anyone else in order to allow them to gain access to University facilities and Library services.
    • The UWE Card should be carried at all times when on University property and must be produced at the request of University operations and security personnel.
    • The cardholder must take all reasonable care to prevent the UWE Card being damaged, lost, stolen or misused.
    • By accepting a UWE Card a cardholder is deemed to have accepted these Terms and Conditions or any subsequent amendments to them which will be published on the University webpages.

  • Rights of the University

    • The UWE Card remains the property of the University at all times.
    • The University reserves the right to withdraw from an individual, any or all of the facilities of the UWE Card or to replace the UWE Card with one or more alternatives, without prior notice. The University may demand the return of the UWE Card if it reasonably believes that the UWE Card has been misused.
    • The University reserves the right to change the terms and conditions for the use of the UWE Card and will publish in advance these changes via the UWE Card website.

 

  • Lost or Stolen Cards

    • If a UWE Card is lost or stolen, then the cardholder should immediately disable the UWE Card by logging into his or her UWE Card account.
    • A replacement UWE Card can be applied for through the online store subject to the payment of a fee. If a UWE Card has been stolen then a replacement card will be provided free of charge subject to the provision of a valid police crime reference number. Staff will be exempt from paying for a replacement card for lost UWE Cards.

  • Problem cards

    • Door access: If a cardholder is  experiencing problems with door access then the cardholder will need to contact the UWE security office (1E20) or call 0117 32 82866 or ext. 82866 (08:00-15:30, Monday to Friday (excluding Bank Holidays).
    • Library borrowing: If a cardholder is experiencing problems with access to library services then the cardholder will need to contact the library counter staff for assistance.
    • If a UWE Card is faulty, the card should be returned to the University security office (1E20) (08:00-15:30, Monday to Friday (excluding Bank Holidays)), where a free replacement will be issued. If the UWE Card is deemed to be faulty as a result of misuse / damage then a replacement charge may be applied at the discretion of the security office staff.
    • All reasonable precautions must be taken by cardholders to prevent loss or damage to their UWE Card, including tampering, defacing or misusing the UWE Card in any way.

 

  • Cashless Purse (terms and conditions)

    • The UWE Card can also be used to hold money for use in making purchases from specified outlets across the campuses and for printing/photocopying. Use of the UWE Card for such cashless purchases is subject to these terms and conditions, which may be amended from time to time:
    • The UWE Card is not a cheque guarantee card or credit/debit card.
    • Money loaded on to the UWE Card is a gift to the cardholder. Any money that may be refunded in accordance with the refund provisions set out below will go to the cardholder and not to other persons who may have uploaded funds to the cardholder's UWE Card.
    • Once an online payment has been made to load funds onto a UWE Card, there may be a time delay of up to one hour before any purchases can be made to allow the money to reach the UWE Card.
    • The University cannot accept liability for a payment not being credited to your UWE Card account due to incorrect details being supplied by the cardholder.
    • Money may only be loaded on to the UWE Card via the web or via the coin loading machines contained within the library and may be loaded for both or one of two separate purposes: use of printers/printer-copying controlled by the Pharos Uniprint system, or for purchases in specified catering locations at the University.
    • The UWE Card cannot currently be used in UWE Student’s Union shops and bars.
    • If a UWE Card is stolen, lost, damaged or otherwise unusable the holder must disable their card by logging into their UWE Card account. Disabling the UWE Card will invalidate the UWE Card at the earliest practicable opportunity. The University cannot prevent the unauthorised use of a UWE Card until the invalidation becomes effective. Any transactions undertaken after a UWE Card has been disabled will be at the University’s risk and the university will bear any such loses.
    • The University may replace money on a UWE Card where transactions take place after a UWE Card has been reported lost or stolen provided always that such sum of money shall not exceed the value on the UWE Card at the time it was reported lost or stolen.
    • The University does not undertake to provide refunds of any balance of funds on a UWE Card whilst the cardholder continues to be a student, or an employed member of staff at the University. On leaving the University refunds can only be processed on receipt of a refund form obtainable from the cash office, Frenchay campus. Refunds must be applied for within three months of leaving the university.
    • Unauthorised use of another person’s UWE Card to obtain goods, services or other benefits will be treated as serious misconduct and may result in disciplinary action being taken.

  • Leaving the University

    • Students: If a student withdraws from the University prior to the scheduled end of a course, the student must surrender the UWE Card to the security office (1E20) (08:00-15:30, Monday to Friday (excluding Bank Holidays).
    • Staff: When a member of staff leaves the University he or she should return the UWE Card to the security office (1E20) (08:00-15:30, Monday to Friday (excluding Bank Holidays).
    • Where a student or member of staff leaves the University his or her UWE Card will be disabled for access to facilities and libraries from the date of leaving.

 

  • Data Protection

    • 1998 Data Protection Act, Consent to Process Personal Information

    The personal information collected for use within UWE Card services will be processed by the University in accordance with the terms and conditions of the 1998 Data Protection Act. The University will hold your data securely and not make it available to any third party unless permitted or required to do so by law. The cardholder’s information will be used as follows:

    • The University will only collect information for use on UWE Card systems that it believes to be relevant and required to process UWE Card information.
    • The University may pass on cardholder information to third party companies who are involved in providing University systems and ensuring UWE Card services are maintained as permitted by law.
    • The University aims to maintain cardholder information and keep it up-to-date.
    • UWE Card systems will follow existing University policies on the retention of personal information.

      By ticking the terms and conditions box (when adding credit to a UWE Card account) it is understood that the cardholder has read and agreed with the University processing my personal information as described above.

    • The information held for the UWE Card will only be used by the University to confirm the holder as a member or employee of the University and to provide identification and appropriate door access and associated services.
    • In the event of a dispute, the University may rely fully on the data held on the UWE Card or associated account and related hardware as conclusive evidence of transaction history.
    • The University may also rely on any data on the UWE Card as conclusive evidence of the matters recorded in it and that the transactions described by them actually occurred.



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