Evaluation form

How well did we do?

We would be most grateful if you could spend a few minutes of your time to fill in the following questionnaire to help us to improve our standards and services whilst still providing value for money to meet the needs of you, the customer.

How frequently do you organise this type of event?
Name:
Address:
Telephone:
E-mail:
Title of event:
Date of event:
Venue:

Would you be interested in any other facilities UWE has to offer?
	Yes No
If yes, please give details

Please tick the box if you are not happy to be contacted for any future incentives/promotions that the University may be offering.

Key
1 = Very satisfied
2 = Fairly satisfied
3 = Neither satisfied not dissatisfied
4 = Fairly dissatisfied
5 = Very dissatisfied

Staff:

	1	2	3	4	5
Appearance
Friendliness
Helpfulness
Knowledge

Please indicate the cleanliness of the facilities used:

	1	2	3	4	5
Toilets
Foyer Areas
Teaching Rooms/Function Room
Entrance to UWE Campus

Catering:

	1	2	3	4	5
Presentation of food
Variety/content of food
Quality of food

Service when making initial enquiry:

	1	2	3	4	5
Helpfulness of Conference Office
Knowledge of Conference Office
Efficiency of Conference Office
Telephone manner of Conference Office

Signage:

	1	2	3	4	5
Was the signage adequate?
Was it visible from the Gatehouse?
Were the car parks easy to find?
Was internal signage clear?

Car parking:

	1	2	3	4	5
Enough parking spaces
Close to venue
Was it easy to park on campus?

Overnight accommodation:

	1	2	3	4	5
Cleanliness of facilities
Location to the conference
Was adequate linen/toiletries provided in your room?

What services/facilities if any do you think we could of provided to make your overnight stay more comfortable:

Facilities:

		Yes	No
1	Were the refreshments delivered on time?
2	Were the facilities set up as you had requested?
3	Were the facilities all set up prior to your arrival?
4	Were you met by a Duty Manager/member of staff on arrival?
5	Did you feel confident that UWE had fulfilled its obligations to you as a client?
6	Did you find the venue easy to get to?

If you have answered no to any of the above questions, please detail your comments below putting the question number next to your comments.

If you would like to make any further comments please write in the space below.

Thank you for taking the time to complete this questionnaire, it will contribute towards the improvement of our services and standards for the future.

We hope to have the pleasure of welcoming you back to the University of the West of England.