Evaluation Form

How well are we doing?

We would be most grateful if you could spend a few minutes of your time to fill in the following questionnaire. Your feedback is crucial in order for us to improve our standards and services. House Services is working towards 'Hospitality Assured'.
The questions are generic for all of House Services, however please specify the service you are referring to (ie. portering services) if you wish.


Key
1 = Very satisfied
2 = Fairly satisfied
3 = Fairly dissatisfied
4 = Very dissatisfied


Staff

  1 2 3 4
Appearance
Friendliness
Helpfulness
Knowledge

Please indicate the cleanliness of the facilities used:

  1 2 3 4
Toilets
Foyer Areas
Teaching Rooms/Function Room
Entrance to UWE Campus

Catering: Refectory Areas (all campuses)

  1 2 3 4
Presentation of food
Variety/content of food
Quality of food

Catering: Units (ie. Cribs B, Street Café)

  1 2 3 4
Presentation of food
Variety/content of food
Quality of food

Service face to face:

  1 2 3 4
Helpfulness of staff
Knowledge of products
Efficiency of service
Attitude of staff

Signage:

  1 2 3 4
Is there signage adequate?
Is it visible from the Gatehouse?
Were the car parks easy to find?
Is the Main Reception an easy focal point for direction?

Car parking:

  1 2 3 4
Enough parking spaces
Close to campus
Was it easy to park on campus?
If you use the UWE Shuttle how good is it?

Overnight accommodation:

  1 2 3 4
Cleanliness of facilities
Location to the campuses

General:

  1 2 3 4
Do you feel the campus is safe?
Is adequate Security provided on site?



Thank you for taking the time to complete this questionnaire. House Services is working towards Hospitality Assured.