Student support 24/7 helpline

A free 24-hour confidential helpline and app available to all students.

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Free 24-hour confidential helpline

Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner.

The helpline can support you with a range of issues, including:

Stress and anxiety
Low mood
Family issues
Bereavement
Financial wellbeing
Childcare support
Relationship advice
Domestic abuse
Legal information
Medical information
Tenancy and housing concerns
Alcohol and drug issues
Consumer issues.

For support, please call +44 (0)800 028 3766.

Working alongside Health Assured

Alongside other University support services, we're collaborating with Health Assured to provide all students with access to a 24-hour confidential helpline and digital resources. These resources aim to assist you in navigating through any challenges or issues you may face.

Wisdom App

The Wisdom App is a comprehensive tool that offers a variety of wellbeing resources and interactive features to help support your overall wellness. Once you've downloaded the app, enter this exclusive UWE Bristol code HA261053.

Please make sure you create your own account and unique password.

Download the Wisdom App

Health Assured - Student Contact Statement

When using the Health Assured support line, you are using a separate service offered to UWE Bristol students.

Health Assured provides a confidential service and the information you discuss with their helpline support workers is not routinely provided to the University unless your health, wellbeing or welfare is judged to be at imminent risk. In these circumstances and where the support worker thinks you need additional support, they will seek your consent to share your name and information about their concerns so they can provide you with further help. In some circumstances where you are not able to provide consent or where you refuse consent, Health Assured may still decide to share relevant information with the University where it is necessary to protect your or another person's vital interests.

Health Assured may also share anonymised reports with the University so that we can assess the current services available. In some cases, and only with your consent, the University will offer you a direct referral to the Health Assured support line. To make a referral, the University will share your name, contact details and the purpose of the referral.

How Health Assured process your data